JOB SUMMARY:

The Front Desk Training Coordinator plays a critical role in the expansion and successful opening of new medical practices, directly shaping the patient’s experience and fostering a supportive, efficient environment for both patients and staff. This position is responsible for training and supporting front desk staff, ensuring smooth site setup, and providing leadership in day-to-day front desk operations. The ideal candidate is an experienced professional with strong expertise in front desk workflows, electronic medical records systems, and excellent customer service.

REQUIRED SKILLS

• Administrative Competency - ability to effectively handle office systems, workflows, and patient data management.
• Excellent interpersonal and customer service skills - ability to give and receive feedback in a constructive and positive manner.
• Strong problem-solving skills - Skilled at identifying areas of improvement in workflows and suggesting solutions to enhance efficiency and patient care.
• Training skills - ability to adapt training methods to different learning styles.
• Ability to maintain confidentiality and adhere to HIPAA regulations.
• High level of attention to detail and organizational skills, with a focus on maintaining accuracy in all documentation and records.

EDUCATION AND EXPERIENCE:

• Education: High school diploma or equivalent required
• Experience: 5+ years of experience working with an ambulatory EMR or in an administrative support role in healthcare with prior leadership or training experience preferred.
• EMR: eCW experience preferred.

• Participate in the interview process, ensuring candidates meet the needs of the practice and team culture.
• Facilitate training schedules and provide resources to new employees to ensure a successful transition into their roles.
• Provide hands-on training to staff on navigating eClinicalWorks for patient scheduling, and reporting, helping them feel confident and well-prepared in their roles.
• Assist in the operational setup of new medical practices, ensuring that all administrative functions are ready for launch (e.g., office supplies, scheduling systems, patient management).
• Train new employees at new practice locations, ensuring they are equipped to deliver the same high-quality service as in established practices.
• Accurately input patient and insurance details into the Electronic Medical Records (EMR) system for proper documentation and billing.
• Collaborate with medical assistants to maintain patient flow and ensure smooth transitions between appointments.
• Provide continued support to new office teams after initial training, offering regular check-ins and additional resources as needed.
• Assist with insurance verification, referrals, and billing support as needed, working closely with the billing department to ensure accuracy.
• Manage and direct incoming phone calls, emails, and inquiries, ensuring timely and accurate responses.
• Offer support during training sessions, ensuring staff understand patient management, scheduling, insurance verification, and office protocols.
• Required to travel all CPC sites (Maryland/DC/Virgina) to offer operational support.