Front End Floor Manager at Belfast Community Co-op

Belfast, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

19.2

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Solution-Oriented, Leadership, Customer Experience, Customer Service, Asset Protection, Cash Handling, Point Of Sale (POS) System Usage, Problem-Solving, Communication, Time Management, Supervisory Experience, Google Suite Proficiency, Teamwork, Safety Compliance

Industry

Retail

Description

Description The Belfast Community Co-op is hiring for a Front End Floor Manager. The ideal candidate would be solution-oriented, an effective leader, and excited to create a positive customer experience. Belfast Community Co-op’s mission is to bring locally sourced, reasonably priced, organic and natural products to all while fostering an environment where everyone is truly welcome. Starting at $19.20 per hour, this is a Full-time position (30+ hours/week) that requires evening and weekend availability. Our Front End Floor Managers (FMs), are the on-shift leads of the Front End Department. Floor Managers are responsible for the smooth function of the Front End department during a shift, opening or closing the store as scheduled. The ideal candidate would be customer service focused, solution-oriented, and an effective leader. ESSENTIAL FUNCTIONS Ensures the smooth functioning of the Front End Department through the shift Trains others in department functions, and participates in creating and updating written and visual content department use Acts as a part of the Front End team to uphold safety, customer service, and asset protection standard GENERAL EXPECTATIONS FOR ALL WORKERS Provides exceptional customer service to internal & external customers, both in person & via phone: Responds promptly and honestly to customer inquiries Greets customers with a smile and friendly demeanor Communicates respectfully Wears any required uniform (nametag, apron, chef coat, etc.) so as to be easily identifiable to customers and able to work safely (hair covering, closed toed shoes, etc.) Asks for help from co-workers and provides help to customers and co-workers as needed. Works efficiently and safely Takes initiative and works as a part of a team Approaches work with a positive attitude Collaborates with others to find solutions and accepts solutions once determined Continues to learn and develop knowledge as it relates to the position, co-op, and industry Demonstrates regular and dependable attendance Follows department procedures and SOPs Belfast Community Co-op Worker Benefits include: Sponsored Co-op Ownership/ Equity Share Generous Store Discount In-Store Charge Account Paid Sick Time Paid/Earned Vacation Time Retirement Account with Employer Matching Regular Free-to-Staff Food and Wellness Items CSA/Farmers Market Reimbursement Education Credits (PTO for exploring interests related to work) Professional Development & Continual Training Opportunities Full Time Workers (30 hours or more) are also eligible for insurance benefits including: Co-op Subsidized Health Insurance Plans HSA plan with Matching Dental insurance Vision Insurance Fully Paid Life Insurance Voluntary Life Insurance Short Term Disability Requirements QUALIFICATIONS (knowledge, skills, and abilities) Minimum: Experience handling cash Experience using a Point of Sale (POS) system Demonstrated ability to perform customer service in person and over the phone Problem-solving skills, including assessing complex situations, determining action steps, and communicating evolving plans to a varied audience Strong written and verbal communication Ability to manage multiple time-sensitive tasks Preferred: Supervisory experience in a retail setting Experience with Google Suite, including Docs, Gmail, and Sheets Experience with natural foods co-ops PHYSICAL DEMANDS AND WORK ENVIRONMENT (in a usual workday) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to handle, feel, and for fine manipulation. The employee is frequently required to reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires frequent interaction with the public, in person and over the telephone. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than the “at will” relationship. The Belfast Community Co-op is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Responsibilities

The Front End Floor Manager acts as the on-shift lead for the Front End Department, ensuring its smooth functioning, opening or closing the store as scheduled, and training others in department functions. Responsibilities also include upholding safety, customer service, and asset protection standards as part of the Front End team.