Front End Operations Manager at Heinens Inc

Warrensville Heights, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Customer Service Management, Process Development, Troubleshooting, Cross-functional Collaboration, Training, Coaching, KPI Monitoring, Project Management, POS Technology, IT Partnership, Policy Development, Decision Making, Microsoft Office Suite, Retail Technology, Leadership

Industry

Description

Company Overview Established in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 24 locations – 19 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio. Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance. Job Summary We are seeking a Manager of Front-End Operations to lead and support one of the most critical areas of our business, the store front end. This role is accountable for driving strong daily execution, overseeing POS technology, and delivering consistent compliance and service standards. By partnering closely with store teams and corporate departments, this leader turns strategy into action through clear processes, effective training, and practical solutions that elevate both the associate experience and the customer experience. Key Responsibilities Operations * Support Customer Service Managers (CSMs) in growing and developing their teams to consistently deliver the Heinen’s Mystique on the front end. * Develop and maintain processes and practices for efficient operations of the front end. * Support the store management team in identifying, addressing, and correcting front-end operational issues. * Provide support to cash office and pricing teams by conducting audits, troubleshooting issues, and reinforcing best practices. * Ensure pertinent information is shared between store teams and corporate partners (pricing, accounting, labor, IT, finance, CRM, HR, marketing, etc.). * Leverage various channels to communicate information to front-end teams (newsletters, SharePoint, emails, LEAP, etc.). * Lead and support front end and cash office team meetings, training sessions, and corporate initiatives. * Conduct regular store visits to stay visible and engaged, providing coaching, guidance, and operational support to department leaders, front end teams, cash office teams, and pricing associates. * Maintain a strong in-store presence, spending approximately 24-30 hours per week in stores, providing hands-on coaching, guidance, and operational support to department leaders, front end teams, cash office teams, and pricing associates. * Monitor and improve front-end KPIs including SMG, Agilence, and our internal performance goals in partnership with operations. * Build strong cross-functional relationships across the organization to improve efficiency and alignment. * Demonstrate a collaborative leadership style that gains buy-in and drives results through credibility, relationships, and shared accountability rather than formal authority. Technology & Systems * Partner with IT leadership on selection, installation, upgrades, and configuration of POS equipment and systems. * Oversee selected technology rollouts, enhancements, and maintenance of equipment and systems. * Troubleshoot technical issues and coordinate with vendors on fixes and updates. Training, Development & Communication * Lead or support training for front-end associates, Customer Service Managers (CSMs), cash office staff, and pricing coordinators. * Collaborate with HR Learning & Development to design and deliver training programs. * Communicate system updates, changes, and best practices to store teams. * Collaborate on the development and maintenance of front-end policies, processes, and procedures. * Manage and support front-end projects, ensuring successful execution. Qualifications * Proven retail operations or front-end leadership experience. * Working knowledge of POS systems, payment technologies, and retail hardware/software. * Excellent communication and collaboration skills across teams and departments. * Strong organizational and project management skills. * Experience in training, coaching, and developing team members. * Awareness of emerging retail technology trends. * Demonstrated ability to make sound decisions in fast-paced, evolving environments. * Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint). * Flexibility to work varied hours, including evenings and weekends, as required. Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Monday-Friday work schedule. 8am-5pm. Weekend and evening hours may be required as business needs dictate. Occasional travel to Chicago market required. Full-time. 40 hours per week.

Responsibilities

This manager will lead and support front-end store operations, focusing on driving daily execution, overseeing POS technology, and ensuring consistent compliance and service standards. Key duties involve partnering with store teams and corporate departments to translate strategy into action through effective processes and training.