Front End Specialist - starting wage $19.20/hr at East End Food Coop

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

19.2

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Conflict Resolution, Communication Skills, Retail Experience, Teamwork, Problem Solving, Attention to Detail, Mobility, Positive Attitude, Emergency Procedures, Store Security, Time Management, Multitasking, Listening Skills, Merchandising, Equipment Troubleshooting

Industry

Food & Beverages

Description

Description Purpose To assist and back up the store with a focus on the Front End Department. To ensure prompt, friendly, courteous customer service and smooth, consistent, store-wide operations during designated shifts by providing welcoming and inclusive store security procedures. To ensure customers entering the store are following protocols consistent with the Governor’s orders regarding COVID-19 as well as our internal protocols to ensure that our Co-op remains a safe and healthy space. Responsibilities I. General Follow the Core Values as defined by EEFC’s Core Value statement – Attitude, Integrity, Accountability, Teamwork/Cooperation, Excellence, Customer Focus, and Innovation. Provide exemplary customer service to both customers and staff. Accurately communicate what the Co-op is and the process for becoming a member. Familiarity with store layout, products, and services. Familiarity and understanding of emergency procedures. Stay up to date with current storewide and departmental communications, policies, notices, and logs. Abide by Co-op policies as delineated in the Employee Handbook. Willingness and ability to learn to meet the changing needs and requirements of the job. II. Departmental - Customer Service Monitor store to ensure customers are receiving assistance where needed. Answer customer questions and complaints or refer to appropriate staff. Share customer feedback with Front End Manager. Resolve customer complaints and if necessary, contact the supervisor/manager. Explain benefits of membership. Offer and encourage Co-op membership. Provide coverage at the registers, the customer service desk, and bag groceries whenever necessary. Assist the Front End Manager with special projects as needed. III. Departmental – Store Appearance Clean up spills. Keep store in clean, orderly condition during shift. Troubleshoot equipment breakdowns as needed, using procedures established by FEM or GM. Condition displays, assist with merchandising in all departments. Assure that sidewalks, parking lot ramp, and aisles of store are clear of seasonal/waste/hazardous clutter and debris. Assist with deliveries and delivery trucks as needed. IV. Departmental – Store Security Work to create welcoming and inclusive environment for staff and customers alike, by welcoming and assisting customers with questions. Handle customer and staff emergencies, injury, and conduct incident reporting according to procedure. Handle shoplifters, disorderly customers, or other disruptive activities with appropriate action as outlined in policy or by management. Perform other tasks assigned by Front End Manager or General Manager. Share customer feedback with Front End Manager. Maintain and follow daily checklists for store appearance, equipment maintenance, and responsibilities. Work in all situations to be personable, helpful and co-operative with customers, members and co-workers. Requirements Required Skills and Qualifications: Must enjoy interacting with and serving the public. Must have a friendly and outgoing personality and a positive attitude. Retail or other experience serving the public. Ability to handle multiple demands and stay calm. Must have strong conflict resolution skills. Communications skills: good listening skills; provides clear instructions. Regular, predictable attendance including willingness to work weekends and/or holidays. Professional manner and conduct. General mobility requirements include the ability to: stand for several hours at a time; lift up to 25 lbs.; twist, turn, squat, and bend; do repetitive motions. Desired Skills and Qualifications: Familiarity with natural foods and co-op's information resources. Certified in conflict management and de-escalation techniques.

Responsibilities

The Front End Specialist is responsible for providing exemplary customer service and ensuring smooth store operations during designated shifts. This includes monitoring customer assistance, maintaining store appearance, and handling security procedures.