WHAT YOU BRING:

Strong communication and leadership skills
At least 1 year of experience in a supervisory or lead customer service role
Passion for hospitality and team culture
Calm under pressure, quick on your feet, and solution-focused
A love for bagels doesn’t hurt

Create a warm and welcoming atmosphere for both guests and team members
Lead the front-of-house team during shifts, ensuring smooth and efficient operations
Train, motivate, and support staff to deliver consistent, friendly service
Jump in where needed — taking orders, answering questions, and solving problems with a smile
Help manage flow, quality, and presentation at the counter and café area