Job Description

PURPOSE OF THE JOB

Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the principal or manager.
We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the face of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. A customer-oriented approach is essential. The goal is to make patients feel comfortable and valued while on our premises.
Responsible to
The principal and the practice manager

RESPONSIBILITIES

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome patients Answer questions and acknowledge complaints, Answer all incoming calls and redirect them or keep messages, Receive letters, packages etc. and distribute them, Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Keep updated records and files Monitor office expenses and costs Take up other duties as assigned or given by the principal or manager as per the requirement of the position

EMPLOYMENT DUTIES

• Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
• Establish and maintain productive working relationships with all members of the dental team
• Liaise with the practice manager on all matters concerning administration, pay and service conditions
• Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

Key tasks

• Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
• Receive and deal with patients and visitors in a pleasant and prompt manner
• Keep patients informed of any delays
• Notify dentists/hygienists of patients’ arrivals
• Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
• Prepare patient records and day sheets for each dentist and hygienist
• Collect and record patient payments and pursue any debts in accordance with the practice payments policy
• Follow computer procedures to ensure that patient records are properly maintained]
• Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies
• Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
• Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
• Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
• Keep the office, patient’s toilet and reception area tidy and welcoming
• Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
• Provide feedback on the performance of the trainee receptionist that you supervise
• Assist throughout the practice and perform such other tasks as reasonably requested by the principal
• Attend all practice meetings as requested

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Requirements
Proven experience as front desk representative, agent or relevant position Familiarity with office machines (e.g. fax, printer etc.) Knowledge of office management and basic bookkeeping Proficient in English (oral and written) Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills
Job Types: Full-time, Permanent
Job Type: Part-time
Pay: £12.50-£13.00 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In perso