MINIMUM QUALIFICATIONS:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in a customer service or front-end supervisory role.
• Strong communication and interpersonal skills.
• Ability to manage and motivate a team effectively.
• Basic proficiency with point-of-sale systems and front-end operational software.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Hospitality, or related field.
• Experience with staff scheduling and performance management tools.
• Knowledge of inventory management and supply chain basics.
• Familiarity with customer relationship management (CRM) software.
• Certification in leadership or customer service excellence.

SKILLS:

The Front Lead utilizes strong communication skills daily to interact effectively with customers and team members, ensuring clarity and professionalism in all exchanges. Leadership and team management skills are essential for motivating staff, delegating tasks, and fostering a collaborative work environment. Problem-solving abilities are frequently applied to address customer concerns and operational challenges promptly. Technical skills, including proficiency with point-of-sale and CRM systems, support efficient transaction processing and customer data management. Additionally, organizational skills enable the Front Lead to manage schedules, inventory, and reporting tasks systematically, contributing to overall operational success

ABOUT THE ROLE:

The Front Lead plays a pivotal role in overseeing and managing the front-end operations of our establishment, ensuring an exceptional customer experience and smooth daily workflow. This position requires a dynamic leader who can coordinate front-line staff, handle customer inquiries and concerns efficiently, and maintain high standards of service quality. The Front Lead will be responsible for training, mentoring, and motivating team members to achieve operational excellence and foster a positive work environment. Additionally, this role involves collaborating with other departments to align front-end activities with overall business goals and implementing process improvements to enhance efficiency. Ultimately, the Front Lead ensures that every customer interaction reflects the company’s commitment to professionalism and satisfaction.

RESPONSIBILITIES:

• Supervise and coordinate daily activities of front-line staff to ensure efficient and courteous service delivery.
• Manage customer interactions by addressing inquiries, resolving complaints, and providing timely solutions.
• Train, mentor, and evaluate front-end team members to promote skill development and high performance.
• Monitor and maintain inventory and supplies necessary for front-end operations.
• Collaborate with management and other departments to implement policies, procedures, and improvements.
• Prepare and analyze reports related to front-end performance and customer feedback.
• Ensure compliance with health, safety, and operational standards at the front desk or service area.