Date Posted: 09/09/2025
Req ID: 45091
Faculty/Division: University College
Department: Office of the Registrar
Campus: St. George (Downtown Toronto)
Position Number: 00033236

ABOUT US:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.
We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacyof innovation and discovery that has changed the way we think about the world.
University College is the founding college of the University of Toronto. Our welcoming community is built on traditions of openness, inclusivity and diversity. Our student programs address issues of social justice from a variety of perspectives and help students develop the skills to apply what they learn in the classroom to the world around them. We are also home to professors committed to undergraduate education from a range of disciplines, who are leading researchers in their fields. Students, faculty, staff and alumni at University College work together to ensure that all thrive in our vibrant community.

ESSENTIAL QUALIFICATIONS:

• Bachelor’s Degree or acceptable combination of equivalent experience.
• Minimum two (2) years of experience in a post-secondary environment acting as the first point of contact providing academic information to undergraduate students.
• Experience with financial awards and financial aid administration.
• Experience tracking and monitoring the distribution of awards within an academic institution.
• Experience communicating with undergraduate students in person, via phone, and via email.
• Experience maintaining filing systems and student records.
• Experience with student information systems (e.g. ROSI).
• Experience working with and applying University and Faculty of Arts & Science procedures, regulations and program offerings.
• Must have excellent oral and written communication, analytical, problem-solving, critical thinking, and interpersonal skills.
• Ability to exercise tact, judgement and diplomacy, especially when dealing with confidentialinformation or complaints.
• Requires accuracy and ability to attend to detail, strong organizational skills, and initiative.
• Ability to make decisions that require application and interpretations of rules, guidelines and procedures.
• Ability to handle multiple inquiries simultaneously, as well as prioritize work under pressure to meet deadlines.
• Ability to assess the needs of a busy front-line advising office effectively and know when consultation or referral is appropriate.
• Ability to triage and assess student inquiries, determining when a referral to academic/financial advisors is necessary.

LIVED EXPERIENCE STATEMENT

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position

YOUR RESPONSIBILITIES WILL INCLUDE:

• Acting as the first point of contact for general enquiries
• Resolving issues within the scope of the role and escalating problems as required
• Screening and making referrals to academic advising and learning skills programs and other resources or services
• Scheduling appointments for prospective students, applicants, and current students to address individual needs
• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Providing detailed information regarding financial awards
• Tracking and monitoring the distribution of awards
• Maintaining a database of awards information anddecisions

TO BE SUCCESSFUL IN THIS ROLE YOU WILL BE:

• Approachable
• Communicator
• Efficient
• Multi-tasker
• Possess a positive attitude
• Problem solver
• Resourceful
• Team player