QUALIFICATIONS

· Confident and comfortable engaging customers to deliver an elevated experience
· Motivated to achieve great results because of one’s enthusiasm from interacting with customers and wax-care products and services
· Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing service environment
· Ability to work without necessary supervision and deliver high results
· Strong cognitive skills, including decision making and financial analysis
· High level of ethics, values, integrity, and trust
· Flexible availability – Fuzz general operating hours are 7 days a week, 7am to 9pm and Schedule will require to cover a mix of opening shifts, closing shifts and weekends

· Ensuring outstanding levels of customer satisfaction by being knowledgeable on all products and services offered, and teaming up with the team to provide outstanding service from start to finish
· Be a schedule master and optimize appointment bookings to increase location efficiency
· Keep updated on new training and policies changes and be willing to be agile on learning and implementing new processes
· Providing clients with the Fuzz experience and signature conversations
· Prides in achieving optimal sales success and excels in sanitation standards
· Maintains an awareness and interest of all things Fuzz, including membership perks and product benefits
· Answers calls and emails in a professional way
· Contributes to a positive and inclusive work environment