Job description
Agency Department of Corporate and Digital Work unit Agency Business Systems – Human and Shared
Development Services
Job title Front-line Support Officer Designation Administrative Officer 4
Job type Full time Duration Ongoing
Salary $75,091 - $85,611 Location Darwin
Position number 25404 RTF 329739 Closing 17/09/2025
Contact officer Mari Timmers, Manager Front-line Support, on 08 8924 4098 or Mari.Timmers@nt.gov.au
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=329739

1. Process Jira service tickets within required timeframes and relevant service delivery and security standards. Escalate issues as required,
   ensuring customer service delivery levels are not compromised.
2. Provide user-access provisioning, deactivations and quality assurance for clinical, child protection and education system user access
   requests and deactivations. Identify and correct system access errors and undertake investigations if required. Ensure the archival and
   maintenance of accurate records of all user access / deactivation requests.
3. Provide service desk phone support and assistance for a range of clinical, child protection and education information systems.
4. Provide administrative support to the ABS-HSS Front-line Support team to assist with the efficient provisioning and deactivation of
   user accounts.
5. Follow defined service quality standards, standard operating procedures, work health and safety policies and procedures relating to
   the work being undertaken to ensure high quality, safe services and workplaces.