OVERVIEW

The Front of House Coordinator plays a pivotal role in ensuring the smooth operation of our front office. This position requires a friendly and professional individual who can manage various administrative tasks while providing exceptional customer service. The ideal candidate will possess strong organisational skills and a keen attention to detail, ensuring that all front-of-house activities are executed efficiently.

REQUIREMENTS

• Previous office experience is essential, with a strong background in administrative roles preferred.
• Proficient computer skills including typing speed and accuracy; familiarity with Microsoft Office Suite and Google Workspace is required.
• Experience with QuickBooks is advantageous but not mandatory.
• Strong organisational skills with the ability to multitask effectively in a fast-paced environment.
• Excellent phone etiquette and interpersonal skills to communicate clearly with clients and colleagues alike.
• Attention to detail is crucial for data entry and record maintenance tasks.
• A proactive attitude towards problem-solving and a willingness to assist others within the team. This role is ideal for someone looking to contribute positively to our organisation while developing their administrative skills in a supportive environment..
• Respond to comments, messages, and mentions in a timely and professional manner.
• Support seasonal marketing campaigns, special offers, and lodge sales promotions.
• Help manage email newsletters and subscriber lists (Mailchimp or similar).
• Maintain and update customer databases (e.g., lodge enquiries, booking contacts).
• Support the sales team by preparing digital info packs and following up with prospects.
• Assist with filing, light bookkeeping, and coordinating viewing appointments.
• Organise digital assets, documents, and media libraries.
• Prepare reports on social media performance, web traffic, and booking trends.
• Provide general office support to the on-site team when needed.
  Job Type: Part-time
  Pay: £12.21-£12.50 per hour

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In perso

• Serve as the first point of contact for visitors and clients, providing a warm welcome and assisting with inquiries.
• Manage incoming phone calls with excellent phone etiquette, directing calls to the appropriate personnel as needed.
• Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our systems.
• Utilise Microsoft Office and Google Workspace to create documents, spreadsheets, and presentations as required.
• Handle clerical duties such as filing, photocopying, and managing office supplies to ensure a well-organised workspace.
• Assist with QuickBooks for basic financial record keeping and invoicing tasks.
• Coordinate schedules, appointments, and meetings for staff members, ensuring all parties are informed and prepared.
• Maintain an organised front desk area that reflects the professionalism of our organisation.