Key Responsibilities:

• Manage guest enquiries from booking through to the end of their stay.
• Coordinate guest experiences, activities and special occasions.
• Build strong relationships with guests through phone, email and face-to-face communication.
• Maintain accurate booking and guest information.
• Liaise with multiple departments to ensure a seamless guest experience.
• Identify upselling opportunities and promote additional services and experiences.
• Support the achievement of departmental KPIs and sales targets.
• Resolve guest queries and requests in a professional and timely manner.

Key Responsibilities:

• Manage guest enquiries from booking through to the end of their stay.
• Coordinate guest experiences, activities and special occasions.
• Build strong relationships with guests through phone, email and face-to-face communication.
• Maintain accurate booking and guest information.
• Liaise with multiple departments to ensure a seamless guest experience.
• Identify upselling opportunities and promote additional services and experiences.
• Support the achievement of departmental KPIs and sales targets.
• Resolve guest queries and requests in a professional and timely manner.