Front of House Attendant at SOH Career Site

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

26.54

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Conflict Resolution, Teamwork, Diplomacy, Problem Solving, Emergency Procedures, Accessibility Assistance

Industry

Performing Arts

Description

Job Status: Casual – Friday evening, Saturday afternoon / evening and some weekday shifts Salary: Base wage of $26.54 per hour plus 22% Scaled Penalty, 23.3% Casual Loading and 12% Superannuation Contributions Applications Close: Sunday 15th February 2026 at 11:55pm Role Enquires: recruitment@sydneyoperahouse.com Online Application Support: Frequently Asked Questions An organisation where diversity of thought and experience is valued, supported and respected. THE HOUSE The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination, it’s one of the world’s busiest performing arts centres, the nation’s premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community. The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-2026, our ambition is to be Everyone’s House. To make this real, we are focused on four themes that underpin our organisational values (Creativity, Courage, Inclusivity, Integrity, Collaboration and Care): Everyone feels welcome here. We better understand and connect with the community. We are future ready. We lead and inspire positive change. For more information about the Sydney Opera House please refer to our website. YOUR NEW ROLE This position will primarily be rostered for Friday evenings, Saturday afternoons and evenings. Additional weekday shifts may also be available during busy periods. This role is responsible for providing front-line customer service and is a key customer contact point for patrons attending performances on site and as such, has a significant impact on the customer experience. The position uses advanced customer service skills to warmly welcome, actively engage, warmly farewell and assist patrons with queries and problems during their visit to the Sydney Opera House. This role also provides assistance to patrons with accessible needs and ensures that the safety and well-being of all our customers remains our number one priority. Please note: Front of House Attendants work inside our venues in low light conditions with loud music and theatrical haze. Standing for long periods and walking up and down many steps are the norm in a typical shift. Our teams wear earpieces to receive audio updates and information throughout the shift via radio. Further detailed information about the role and its requirements can be obtained from the role description. ARE YOU THE ONE? Key Responsibilities/skills: Deliver a professional, welcoming Front of House experience that enhances the image of the Sydney Opera House. Provide comprehensive Front of House services including ushering, cloakroom duties, audience access, merchandise sales and venue presentation. Assist with emergency, medical, and evacuation procedures, including safely supporting less mobile or frail patrons. Maintain strong knowledge of Sydney Opera House operations, cultural environment, and programming. Demonstrate excellent customer service, good verbal communication & conflict resolution skills, high standards of diplomacy and teamwork in a fast-paced, public-facing environment. Ability to work as part of a team and without constant supervision. Meet physical and availability requirements, including standing for long periods, stair climbing, lifting up to 10kg, and working nights, weekends, public holidays and New Year’s Eve. THE PERKS The Sydney Opera House give you access to a fantastic range of benefits including: 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden. Access to salary packaging and discounted health insurance. Access to a range of professional development programs and staff engagement initiatives. Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (SEALs) and more. Fitness Passport and complimentary wellbeing programs including pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives. Working for an organisation with a 6 Start Green Star performance rating from the Green Building Council of Australia. Working for an organisation committed to the United Nations Sustainable Development Goals and the world’s first arts organisation to join the UN’s Global Compact, an international sustainability initiative designed to build a better future for us all. Complimentary tickets to shows. And many more! EQUITY AND INCLUSION The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are – as you are. So if you require any adjustments to the recruitment process or in general, please contact us as recruitment@sydneyoperahouse.com to discuss. Even if you think you’d be a great fit, but don’t necessarily tick every box in the role description, please get in touch. We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community. KEY DATES Assessment Centre If you are shortlisted for interview, you will be required to attend an in-person Assessment Centre on: Monday 23 February 2026 (9:30am to 12:00pm or 1:30pm to 4:00pm) Interview Dates Successful candidates from the Assessment Centre will then be invited to a panel interview, to be held on: Thursday 5 March 2026 (Morning or Afternoon) Training Dates If you are successful in obtaining a casual contract with us, you will be required to attend all of the paid, in-person training dates listed below: Wednesday 18 March 2026 (9:00am – 5:00pm) Thursday 19 March 2026 (9:00am – 5:00pm) Friday 20 March 2026 (9:00am – 5:00pm) SOUND LIKE YOU? APPLY NOW Please submit your cover letter and CV via our online portal. In addition you will be prompted to answer targeted questions in the online application platform. VISA REQUIREMENTS To be eligible to apply: You must hold a valid Australian visa with work rights at the time of application. Be eligible to work for at least two to three shifts per week AND have at least 2 years left on your visa, or the option to renew. Please note the Sydney Opera House does not sponsor for work visas. Please submit your cover letter and CV via the online portal and answer the following questions: Describe a situation where you have used your communication and interpersonal skills to deliver quality customer service in an environment servicing a diverse range of customers with different needs. Customer service is an important part of the Front of House role. Outline what exceptional customer service is to you and how you will apply it to the role. If you are on a visa, please write your visa type and the date that your visa is due to expire below. If your visa is for less than two years, can this visa be renewed? Are you available to commit to working regular Friday evening, Saturday afternoon and/or Saturday evening shifts? To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan. Applications will not be accepted from recruitment agencies.

Responsibilities

The Front of House Attendant is responsible for providing front-line customer service and assisting patrons during their visit. This includes ushering, merchandise sales, and ensuring the safety and well-being of all customers.