Front of House at Brau

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Financial Reconciliation, CRM Systems, Upselling, Complaint Handling, Client Consultation, Office Software, Cash Handling, Communication Skills, Organization, Time Management

Industry

Personal Care Product Manufacturing

Description

The Front of House team member will be the face of BRAU Riyadh, delivering a seamless and elevated client experience within the salon. This role is responsible for welcoming clients, managing bookings, and ensuring the smooth day to day running of the salon environment. The position focuses on creating a warm, professional, and efficient front of house experience, supporting both clients and the wider team, and maintaining the high standards of service that define the BRAU brand. As a Front of House, your responsibilities will include, but are not limited to: · Welcome customers into Brau and manage their journey as per Brau customer journey. · Check customers in and out and collect customer payments. · To perform daily reconciliation of financials. · Host customers and constantly find ways to surprise and delight them. · To daily read the appointment schedule and customer profiles and add notes as required. · To take full responsibility for managing and optimizing the schedule for the studio. · Managing customer profiles, ensuring they are comprehensive and constantly populating their profiles with customer notes and data. · Handling customer complaints with empathy and courtesy and rectify accordingly. · Detail to guests what to expect during their experience and provide them with reading material (menu, styles, images). · To follow up with guests who are running late for appointments. · Provide & assist guests to fully complete Consultation forms. · Describe & give information relating to our services & products using the correct verbiage as per Brau. standards. · Recommend and educate clients on retail products to best suit their needs. · To be fully aware of and to where possible take action or expedite all guest comments or concerns. · Communicate to management any occurrences involving staff or guests that require attention. · Assist in all areas of operation as requested by management. · Handle highly confidential, sensitive, and/or critical information, files, records, and reports. · Support artists in managing their schedule requirements. · Follow up with customers as required. · In charge of keeping comprehensive records of all documents and supporting any audits showing correct paperwork and taking note of any issues they raise. · Working on achieving in-house sales targets · Upselling treatments in house · Upselling retail and packages in-house · Perform client consultations Requirements: Previous experience in a front of house, reception, hospitality, or customer service role is essential. Excellent verbal communication skills and a polite, professional manner. Strong organizational skills with the ability to prioritize tasks and work under pressure in a fast paced environment. Proficiency with basic office software (email, calendars, and Microsoft Office or Google Workspace) and comfortable learning bespoke booking or CRM systems. Basic numeracy and experience handling cash or point of sale systems is desirable. Reliable, punctual, and presentable with a customer first attitude and attention to detail. Willingness to work flexible hours, including occasional early mornings, evenings, or weekends depending on operational needs. Due to Saudi Nationalizaton Scheme, we regret to inform that only Saudi nationals will be considered for this role.

Responsibilities

The Front of House team member manages the client journey, including bookings, payments, and salon operations. They are responsible for optimizing schedules, handling customer inquiries, and driving in-house sales of treatments and retail products.