The Front of House (FOH) Coordinator plays a vital role in delivering Tobacco Factory Theatres’ mission to be a place of welcome and wonder. A key member of the Operations Team, this role ensures that every visitor, whether attending a show, a workshop, a class or a meeting, feels welcomed, supported, and inspired.
As the main point of contact for the day-to-day running of our public spaces, the FOH Coordinator leads the Front of House team and oversees the Theatre Bar and wider FOH areas. They support the delivery of activity across all areas of the organisation, from our Theatre programme, Get Involved activity, hires programme and one-off events, ensuring seamless event delivery and a high-quality customer experience.
The FOH Coordinator line manages Duty Managers, FOH Assistants and FOH volunteers, and helps the organisation meet income targets for the Theatre Bar and FOH areas whilst maintaining best practice in safety and service. The role combines office-based planning and administration with the hands-on delivery of performances and events. The FOH Coordinator will lead with warmth, be highly organised, and bring consistency, clarity, and care to every aspect of the visitor journey.
This is an 18-month fixed term contract, working 32 hours per week (0.8 FTE). Hours will be set in advance and will include a fixed split between office hours, and work as a Duty Manager delivering events and shows.
The weekly working pattern will typically include:
Wednesdays (11:15–19:00) – Office based administrative and planning tasks.
Fridays (09:15–16:00) – Office based administrative and planning tasks. Based at the front desk reception, acting as the main point of contact for the building, carrying out opening safety checks and receiving deliveries.
Remaining hours to be worked as Duty Manager across events, shows, workshops and hires. This will include working two weekends per month (Fri to Sun).
Flexibility will be required to accommodate programming needs, but hours will be managed in advance through rota planning.

Please refer the Job description for details