We are looking for an amazing Front of House Night Concierge to join the team at The Residences in Manchester! You will act as the face of our brand new development with residents and visitors, displaying professionalism and a genuine care for the property.

WHAT WILL YOU DO?

• To be available to residents at all times, or ensure proper ‘signposting’ when away from the desk.
• To deliver exceptional service as the face of the development.
• To keep on top of the cleaning throughout the night, maintaining the highest possible standard.
• To pro-actively deal with any maintenance and problems identified. To fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
• Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
• To provide utility meter reading for all properties as and when required.
• To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
• To manage car parking to ensure everything runs smoothly.
• Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
• To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
• Building Patrols, CCTV Monitoring & Safety Checks.
• Handling general enquiries such as queries, complaints and maintenance requests.