The ideal candidate will have/be:

• Previous experience high quality front of house/concierge service of a residential property or hospitality environment
• Cleaning and maintenance experience
• Customer service experience, including dealing with difficult situations.
• Excellent written and verbal communication skills.
• IT skills to support the use of Microsoft office packages including Word, Excel and Outlook as well as other systems knowledge such as databases or booking systems.
• A confident lone worker able to handle situations effectively

Experience:

• Front of House: 1 year (required)
• Security: 1 year (preferred)
• Customer service: 1 year (required)
• Hospitality: 1 year (required

ROLE OVERVIEW

As a concierge / front of house, You will form part of the facilities team and act as the face of the development, providing a first class evening support for our residents, displaying professionalism and a genuine care for the property. If you are someone with great customer service experience within a similar role in residential property or hospitality, then apply today to join our team. We’d love to hear from you!

YOUR DUTIES AS THE FRONT OF HOUSE / CONCIERGE WILL BE:

• To be available to residents at all times, or ensure proper ‘signposting’ when away from the desk.
• To personally keep on top of cleaning throughout the night, to maintain the highest standards of communal areas.
• To personally deal with any maintenance issues and problems identified out of hours, understanding the nature of more serious issues and the proper means to report and resolve them, ensuring they would be resolved within acceptable timescales.
• Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
• To provide utility meter reading for all properties as and when required.
• To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
• To manage car parking to ensure everything runs smoothly.
• Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
• To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
• To complete bin rotation on a regular basis
• Building Patrols, CCTV Monitoring & Safety Checks.

The ideal candidate will have/be:

• Previous experience high quality front of house/concierge service of a residential property or hospitality environment
• Cleaning and maintenance experience
• Customer service experience, including dealing with difficult situations.
• Excellent written and verbal communication skills.
• IT skills to support the use of Microsoft office packages including Word, Excel and Outlook as well as other systems knowledge such as databases or booking systems.
• A confident lone worker able to handle situations effectively.

If you believe you are the right candidate to join our RG8 team, then apply now to hear back from us, and don’t miss this amazing opportunity to join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!
We’re looking for bold, ambitious, resourceful team members to manage and provide exceptional customer service.
RG8 Facilities requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer.
Job Types: Part-time, Freelance
Pay: From £11.50 per hour

Schedule:

• 12 hour shift
• Day shift
• Night shift

Experience:

• Front of House: 1 year (required)
• Security: 1 year (preferred)
• Customer service: 1 year (required)
• Hospitality: 1 year (required)

Licence/Certification:

• SIA License (preferred)

Work Location: In person
Reference ID: FOH_MAN