We are looking for a skilled Front of House Coordinator to join our growing team at Stoke Lodge Hotel.
The ideal candidate will be responsible for ensuring exceptional customer service and smooth front-of-house operations; working at reception, assisting with administrative tasks and food and beverage operations.

Job Responsibilities:

• Handling guest enquiries by email, phone and in-person promptly and professionally
• Checking guests in/out, taking reservations, both for rooms and the restaurant
• Assisting with guest requests and questions
• Handling minor guest complaints, listening, taking feedback and offering an appropriate solution in line with training
• Ability to work with our Property Management System and Online Travel Agents, and assigning guests appropriately
• Assisting with administrative tasks
• Serve drinks and assist with food orders
• Ensure high standards of customer service are maintained at all times
• Implement and enforce health and safety regulations

Skills / Qualifications:

• Experience within the hospitality industry
• Excellent communication and interpersonal skills
• Ability to work well under pressure and independently
• Organisational skills to manage multiple tasks efficiently
• Knowledge of food and beverage operations

If you are a dynamic individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting Front of House Coordinator position.
Shift schedule - a combination of 7am-3pm and 2.30pm-10.30pm.

A bit about us…
We are a family-run hotel in Stoke Fleming with exciting plans to develop our product and guest experience. Leaving careers in five-star hotels in London, Myles and Alex moved to the area and acquired Stoke Lodge Hotel at the end of 2023.
We are committed to promoting a supportive and positive environment for our team, and encourage collaboration and feedback to ensure we’re continuously improving all areas of the business. We are passionate about delivering great service and are looking for someone who shares this passion.

24-32 hours per week.
Job Types: Permanent, Part-time
Pay: From £12.21 per hour

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In perso

• Handling guest enquiries by email, phone and in-person promptly and professionally
• Checking guests in/out, taking reservations, both for rooms and the restaurant
• Assisting with guest requests and questions
• Handling minor guest complaints, listening, taking feedback and offering an appropriate solution in line with training
• Ability to work with our Property Management System and Online Travel Agents, and assigning guests appropriately
• Assisting with administrative tasks
• Serve drinks and assist with food orders
• Ensure high standards of customer service are maintained at all times
• Implement and enforce health and safety regulation