Front of House Customer Service at vshb

, Hawke's Bay, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Multitasking, Attention to detail, Appointment management, Invoicing, Retail sales, Pet nutrition advice, Administrative support, Empathy, Teamwork, Problem solving

Industry

Veterinary Services

Description

Front of House Customer Service – Hastings Clinic Full Time | Monday–Friday 9:00am–6:00pm + Weekend Roster We are looking for a warm, organised, and proactive Front of House team member to join our busy Hastings Clinic. This is a key role where you are the first point of contact for our clients and their pets, setting the tone for an exceptional clinic experience. About the Role This is a full-time position working Monday to Friday, 9:00am–6:00pm. You will also be part of a shared weekend roster (currently 1 in every 6 weekends, 9:00am–1:00pm), with a Day Off After Duty (DOAD) provided the following week. What You’ll Be Doing Welcoming clients and patients with professionalism, empathy, and care Managing appointments, phone enquiries, and front desk coordination Supporting the clinical team to ensure smooth daily operations Handling payments, invoicing, and general administration Maintaining a calm and efficient front-of-house environment, even during busy periods Providing advice and support on over-the-counter products, including pet nutrition, preventatives, and general care items Actively contributing to retail sales by understanding client needs and recommending appropriate products Maintaining retail displays and ensuring stock is well presented and available What We’re Looking For Proven customer service experience, ideally in a fast-paced environment Strong communication skills and a genuine passion for helping people and animals High attention to detail and the ability to multitask effectively A positive, team-focused attitude with a willingness to support others Confidence using systems and learning new processes Why Join Us? We pride ourselves on delivering a high standard of care, not just to our patients, but to our clients and each other. Our team culture is supportive, collaborative, and built on respect. This is also an exciting time to join us as we are about to commence a new clinic build, marking a significant phase of growth and development for the Hastings Clinic. You’ll have the opportunity to be part of this journey and contribute to shaping how our front-of-house experience evolves in a modern, purpose-built environment. You’ll be joining a workplace where your contribution is valued, your development is encouraged, and teamwork truly matters, including building your knowledge and confidence in the retail space. If you’re someone who takes pride in delivering outstanding service, enjoys engaging with clients, and has an interest in retail, we’d love to hear from you. We will be reviewing applications as they are received. Please click on the following link to submit your application. https://vshb.bamboohr.com/careers/90?source=aWQ9MTI%3D

Responsibilities

You will act as the first point of contact for clients and their pets, managing appointments, phone inquiries, and front desk coordination. Additionally, you will support the clinical team with daily operations, handle payments, and contribute to retail sales and stock maintenance.