QUALITY & CUSTOMER EXPERIENCE

• Ensure we are executing proper procedures in order taking, hospitality behaviors, speed and accuracy and provide ongoing feedback to TM and Training Director • Protect the customer experience by ensuring packaging, food presentation and quality meets or exceeds Chick-fil-A standards

• Ensure all dayparts consistently and systematically meets cleanliness standards (Front Counter, Dining Room, Rest Rooms, lot, BOH, etc.)
• Execute Lean Chicken Entrée at all times
• Use RQA, ROE and CEM findings to ensure consistency and quality of products and behaviors. Address areas of improvement immediately. Work with Talent Director to address problems and create an action list.
• Maintain a Culture of Food Safety
• Maintain a clean and organized environment
• Ensure FOH and BOH Inventory is organized properly

• Partner with Talent Director to execute training and roll-out of new products • Assess current systems and implement ideas for improvement

REQUIREMENTS

• 1-3 years experience as a leader/keyholder/manager in the restaurant industry
• ServSafe food safety certified within first year of employment
• solid computer/technology literacy
• Proficient money management skills
• proficient written and oral communication skills
  In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we’ve served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it’s the only way we know