Front of House (FOH) & Facilities Assistant at LGT Crestone Wealth Management Limited

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Facilities Management, Reception Management, Hospitality, Microsoft Office, Stakeholder Management, Organization Skills, Time Management, Attention To Detail, WHS Compliance, Administrative Support

Industry

Financial Services

Description

LGT Wealth Management was formed around a clear and uncompromising vision – to bring global best practice in building institutional quality investment portfolios to Australian clients. With a shared passion for building an uncompromised business – we created something new from the ground up. A chance to leave behind the things that weren’t working, while enhancing the things that were. Our authentic and personalised client-first commitment. Our entrepreneurial spirit. Our focus in best-in-class advice. And our intimate understanding of the Australian private wealth landscape. In 2022 we became a part of the LGT Group, who shared our entrepreneurial spirit, long-term approach and private-ownership model. Today, with the global expertise, stability, and capability of LGT behind us, we can work without being reliant on markets or margins, with a singular focus on giving our clients the advice and deep expertise they need for generations to come. Your role overview Working within the Facilities, Front of House & Reception team, this role supports the smooth day-to-day running of front of house operations, client hospitality, workplace services and Melbourne office facilities. Reporting to the Head of Facilities, with a second level report to the Chief Financial Officer, the role plays an important part in delivering a professional, responsive and service-oriented experience for clients and employees while supporting the efficient operation of the office in line with LGT Wealth Managements business objectives and values. Your responsibilities Reception Duties (back up support when required) Act as the first point of contact for all clients and visitors entering the reception area. Ensure all phone calls are handled professionally and courteously and that visitors are promptly and appropriately attended to. Direct enquiries to the appropriate staff members. Book, manage and coordinate all client meeting rooms. Liaise with staff to keep them informed of guest and client arrivals and any changes in room availability. Manage incoming and outgoing mail, including maintaining an accurate tracking register and signing for incoming parcels. Maintain the reception desk and surrounding areas to a consistently high standard of tidiness and presentation, including daily setup of client areas. Coordinate the setup of meeting rooms, including virtual meetings and conference calls. Monitor stationery and equipment levels in the reception area and arrange reordering as required. Client hospitality and kitchen support Oversee and coordinate food and beverage service for clients, meetings and events as required. Maintain and update inventory for food, beverages and kitchen supplies, ensuring appropriate stock levels are maintained at all times. Arrange and manage catering orders from external suppliers in line with business requirements. Assist with the preparation and presentation of food and beverages. Maintain clean, safe and well-presented client kitchen, dining and hospitality areas. Follow safe food handling practices and maintain food safety standards at all times. Complete all required food safety training and comply with company standards and regulatory requirements. Support responsible service of alcohol where required. Maintain first aid supplies for relevant kitchen and hospitality areas. Facilities and workplace support Provide day-to-day facilities support to ensure the office environment remains safe, functional and well maintained. Lodge and monitor Tenant Service Requests for items such as lighting, air conditioning, secure bins, access, cleaning and event-related services. Maintain office supplies, stationery and shared workplace resources, and arrange replenishment as required. Support maintenance of catering and kitchen equipment, including coffee machines and related supplier servicing. Assist with office housekeeping and general presentation of shared spaces. Coordinate desk moves in collaboration with maintenance and Tech Bar teams where required. Support management of staff access cards and related reporting. Assist with maintaining WHS registers, including Fire Warden and First Aid records. Support the coordination of building evacuation drills and other workplace safety activities. Collaborate with relevant teams to support WHS compliance and workplace inductions for new starters. Promptly report hazards, incidents and safety concerns in line with company processes and policies. Administrative Support Provide administrative support to the Head of Facilities, Facilities Manager and other business areas as required. Liaise with office suppliers and service providers to replenish stock, arrange repairs and support workplace requirements. Assist in the coordination of internal functions, client events and marketing events in conjunction with relevant stakeholders. Support invoice checking and expense administration where required. Complete monthly corporate credit card reconciliations in SAP Concur, ensuring accuracy, timely submission and compliance with company policy. Provide reception phone coverage and general team support as required. Escalate complaints, service issues or operational concerns to the appropriate manager where required. Team contribution Work collaboratively as part of the broader office and facilities team to support business priorities and service delivery. Build positive working relationships with internal stakeholders, clients, visitors and external suppliers. Demonstrate initiative, accountability and a strong service mindset in daily work. Contribute to a culture of professionalism, teamwork and continuous improvement. Demonstrate and champion LGT Wealth Management behaviours, values and standards. Your skills and experience Experience in a similar front of house, reception, hospitality, workplace or facilities support role within a corporate environment. Strong customer service and communication skills. Ability to manage competing priorities in a fast-paced environment. Strong attention to detail and commitment to high presentation standards. Ability to work collaboratively and build effective stakeholder relationships. Intermediate Microsoft Office skills, including Word, Outlook and Excel. Excellent communication and interpersonal skills. Logical and methodical approach. Resourceful, proactive and self-motivated. Resilient and pragmatic. Flexible and willing to support a range of tasks across front of house and facilities. Strong organisational skills and ability to adapt to changing priorities. Food handling, first aid or responsible service of alcohol certifications beneficial, but not essential LGT Wealth Management is committed to the ongoing development of their employees. Your development will be managed and tailored to your role and future career path. LGT Wealth Management is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

Responsibilities

Supports the day-to-day running of front of house operations, client hospitality, and Melbourne office facilities. Responsibilities include managing reception, coordinating catering, and ensuring a safe and functional workplace environment.