REQUIREMENTS:

• Minimum Level 3 Award in Food Safety & Hygiene (mandatory).
• Proven HACCP implementation experience.
• Minimum 3 years’ FOH management experience in hospitality, catering, or corporate dining.
• Strong knowledge of regulatory compliance, hygiene audits, and documentation standards.
• Strong leadership, training, and communication skills.

Desired Competencies

• Service-driven with a food-safety-first mindset.
• Highly organized, detail-oriented, and documentation-focused.
• Proactive problem solver who anticipates risks.
• Hands-on leader with the ability to coach and motivate teams.
• 5-day work week

PURPOSE OF ROLE:

Reporting to the Operations Manager, the right candidate is to lead front-of-house operations while acting as the designated HACCP Lead for all areas. The role ensures safe, compliant, and guest-focused dining experiences through strict adherence to food safety and hygiene standards across the site.

Scope:

• Oversee FOH team performance and service delivery across Meta’s dining program.
• Act as the designated HACCP Lead for all areas.
• Oversee and coordinate all HACCP and food safety training for all teams.
• Ensure compliance with Meta’s Food Safety Management System (FSMS) and local regulations.

KEY RESPONSIBILITIES:

HACCP & Food Safety

• Serve as HACCP Lead for all areas of operation.
• Conduct daily safety checks on food holding units, serving equipment, buffet lines, utensils, and signage.
• Ensure strict adherence to allergen management protocols.
• Monitor grooming, hygiene, and uniform standards across all service teams.
• Maintain documentation, logs, and records for internal and external audits.
• Collaborate with BOH, stewarding, and FOH teams on corrective actions and continuous improvement.

FOH Operations

• Manage and lead FOH team during service.
• Ensure buffet presentation, replenishment, and service areas are safe and presentable.
• Organize guest queues to maintain efficiency and safety.
• Conduct daily pre-service briefings covering menu details, allergen alerts, and safety reminders.
• Create a professional, guest-focused service environment aligned with Meta’s workplace culture.

Training & Team Development

• Oversee and deliver HACCP and food safety training programs for all teams.
• Provide refresher sessions on hygiene, allergen handling, and safe food service practices.
• Coach teams to uphold both service quality and safety compliance.
• Act as a visible role model for safety and service.

Key Deliverables

• 100% compliance with HACCP and FSMS requirements.
• Accurate and timely completion of food safety documentation and records.
• Effective pre-service briefings and daily staff safety reminders.
• All teams trained and competent in HACCP and food safety protocols.
• Guest satisfaction with FOH service quality and environment.