Front of House Host (Full & Part Time) OTE 17 Pounds at London Bridge Rooftop

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

17.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organisational Skills, People Skills, Customer Service, Communication Skills, Teamwork, Attentiveness, Reservation Systems, Problem Solving, Adaptability, Working Under Pressure, Welcoming Demeanor

Industry

Hospitality

Description

Who are we? London Bridge Rooftop is a 240-capacity outdoor bar across from the Shard with top-notch views of London, cocktails, pints and amazing food! We love our customers and like to make them feel at home. We're looking for outgoing, confident and lively front-of-house staff to come and join our fun and friendly family and with a salary of £12.21p ph + service charge (currently around £5ph). OTE £17. The Role We are looking for full and part-time front-of-house hosts or hostesses (with the most or mostess) to join our team and be our guests' first point of contact. For this role, you should have solid organisational and people skills to ensure our guests have a positive experience from arrival until departure. We want them to feel like friends coming to their favourite place and you're their BFF. Also dealing with customer's email and social media queries about bookings and reservations Ultimately, you’ll ensure we provide excellent customer service and a warm, welcoming experience to our guests. We'll provide a fun working environment and an outgoing team to create the best experiences for everyone! MAIN RESPONSABILITIES Welcoming guests to the venue Escort customers to assigned tables and provide necessary information Ensure that tables are informed when their reservation is nearly finished and tables are cleared in time for the next guest Manage reservations to maximise venue occupancy Maintain a clean reception area Cater to guests who require extra attention Address customer's email and social media queries Assist wait staff as needed Greeting customers upon their departure Bringing the vibes and chat that will make customers want to leave a 5-star review about how great you were Excellent communication skills (via email and in-person) Ability to work as part of a team Confident, attentive and lively Previous work experience as a Host/Hostess or waiter/waitress Understanding of booking and reservation systems especially Collins Experience in managing reservations Ability to think on your feet, adapt and quickly solve problems as they arise Ability to work under pressure in a fast-paced environment Demonstratable customer-service skills Strong organisational skills with the ability to monitor the entire venue Availability to work in shifts as needed Good physical condition to walk and stand during an entire shift Ability to work with a welcoming friendly demeanor even on a hectic day What we are offering: Salary of £12.21p ph + service charge (currently around £5ph) OTE £17 Job Types: Full-time and part-time Staff food and drinks on shift Up to 28 days of holiday Fun and friendly working environment

Responsibilities

The primary responsibilities involve being the first point of contact for guests, welcoming them, escorting them to tables, managing reservations to maximize occupancy, and handling customer queries via email and social media. Ultimately, the role ensures a warm, welcoming experience from arrival to departure.