Work Base: Highgate House
Reporting to: FOH Team Leader
As part of the Front of House Team you will play an essential role in ensuring our reception area runs efficiently, our guests feel a genuine welcome and a can-do attitude from all our team members.
You will support the team to create great memories for all our guests. The servant-hearted culture you set in the team will make each of our guests feel special and you will have the ability to promote the team to do the same.

What we need from you:

• Provide a visible presence and available point of contact for conference organisers and delegates, taking personal responsibility for resolving queries, complaints, and issues promptly and seeking to always provide excellent customer service.
• Organise registration facilities in the reception area to suit incoming conferences including the issue, collection and control of bedroom keys.
• Arrange transport for guests on request, liaising directly with local taxi firms etc. as required.
• Answer incoming telephone calls and deal directly with any queries in a professional and courteous manner, taking messages, and/or transferring callers to the most appropriate person as necessary.
• Updating of the bookings system with final details and ensuring all departments are advised of short notice changes immediately.
• Answer emails & deal with any queries, update guests booking details, forward information on to the relevant department etc..
• Provide general administrative support as directed by the Front of House Team Leader and undertake other tasks as requested e.g. assisting other departments.
• To compile in house function list for each event, taking place and to ensure that all details are concise. To chase all final details starting from 6 months to 4 days prior to the start of conference and create a final details report for the operations team.
• To meet and greet conference organisers at the commencement of and throughout their stay to ensure they receive the services they require, and we satisfy our seal of assurance.

What you’ll get from us:

• Free on site parking
• One meal provided per shift
• 28 days basic holiday allowance inclusive of bank holidays.
• Additional holiday allowance upon completion of 3 and 10 years service.
• Access to Westfield Health Benefits
• Company pension (6% employer contribution)
• Discounted stays for you and your family at our other centres (subject to availability)
• Free company events
• Access to our custom built Learning Development Programmes

Please refer the Job description for details