JOB OPPORTUNITY

Job Title: Front of House Receptionist
Location: Edward Street Garage Ltd, Crewe
Job Type: Full-time
About Us:
Edward Street Garage Ltd is a family-owned, multi-location site, reputable and well-established, fully fledged, accredited RAC garage based in Crewe. As a trusted and respected name in the automotive industry, we pride ourselves on delivering exceptional service, quality repairs, and outstanding customer experiences. Our family values and commitment to excellence have earned us a loyal customer base across our locations, and we are now seeking a friendly, organized, and customer-focused individual to join our team as a Front of House Receptionist.
Job Summary:
We are looking for a highly motivated and enthusiastic individual to join our front of house team. As a Front of House Receptionist, you will be responsible for providing a warm and welcoming experience for our customers, managing the reception area, and ensuring the smooth operation of our garage. If you have excellent communication skills, a positive attitude, and a passion for delivering outstanding customer service, we would love to hear from you.
Key Responsibilities:
Greet customers, answer phone calls, and respond to emails in a friendly and professional manner
Manage the reception area, ensuring it is tidy and well-organized at all times
Book appointments, manage diaries, and coordinate with technicians to ensure efficient workflow
Handle customer queries, concerns, and complaints in a timely and professional manner
Process payments, manage invoices, and maintain accurate records
Maintain a high level of product knowledge to effectively communicate with customers about our services
Collaborate with the team to ensure excellent customer service and a positive experience
Perform administrative tasks, such as data entry, filing, and photocopying
Maintain confidentiality and handle sensitive information with discretion
Proactively promote additional services and repairs suggested by our technicians to customers, with a focus on meeting their needs and increasing sales
Requirements:
Excellent communication and interpersonal skills
Previous experience in a customer-facing role, preferably in a garage or automotive environment
Ability to work in a fast-paced environment and prioritize tasks effectively
Strong IT skills, including proficiency in Microsoft Office, email, and other software applications
Strong organizational and time management skills
Ability to maintain confidentiality and handle sensitive information
Positive attitude, friendly demeanor, and a passion for delivering exceptional customer service
Ability to work in a sales-focused environment and meet targets
What We Offer:
Competitive salary and benefits package
Sales bonuses for selling work suggested by our technicians, with the potential to earn up to [insert percentage or amount]
Opportunity to work with a reputable and established, family-owned business
Friendly and supportive team environment
Ongoing training and development opportunities
Discounts on vehicle services and repairs
How to Apply:
If you are a motivated and customer-focused individual looking for a new challenge, please submit your application, including your CV and a cover letter, to office@ignitionautosltd.co.uk or watsapp for more infor 07393 818492. We look forward to hearing from you!
Job Type: Full-time
Pay: £30,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Employee discount
• On-site parking

Schedule:

• Monday to Friday

Work Location: In perso

Please refer the Job description for details