Front of House Manager at AHP - NEVADA LLC

Newport, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

75000.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Experience, Staff Training, Operational Management, Cost Control, Inventory Management, Problem-Solving, Communication, Interpersonal Abilities, Fine Dining Standards, Reservation Systems, POS Software, Team Motivation, Professionalism, Attention To Detail, Hospitality

Industry

Description

FRONT OF HOUSE MANAGER — CLAW & HAMMER FINE DINING RESTAURANT Claw & Hammer Fine Dining Restaurant is seeking an experienced and polished Front of House (FOH) Manager to lead our guest-facing operations. This role ensures that every guest receives an exceptional dining experience, reflecting the elevated standards and hospitality that define Claw & Hammer. The FOH Manager oversees the service team, dining room operations, and guest relations while partnering closely with the culinary team to deliver a seamless and memorable experience. ---------------------------------------- KEY RESPONSIBILITIES GUEST EXPERIENCE & SERVICE EXCELLENCE * Ensure every guest receives a warm, welcoming, and memorable fine dining experience. * Maintain elevated service standards, including table settings, timing, presentation, and guest interactions. * Resolve guest concerns or complaints promptly and professionally. * Monitor dining room ambiance (lighting, cleanliness, music, temperature, etc.). STAFF LEADERSHIP & TRAINING * Recruit, onboard, and train FOH team members, including hosts, servers, bartenders, and bussers. * Provide ongoing coaching, performance feedback, and professional development. * Create and maintain staff schedules to meet business needs while controlling labor costs. * Lead pre-shift meetings to review service expectations and menu updates. OPERATIONAL MANAGEMENT * Oversee daily FOH operations, ensuring readiness for service and adherence to fine dining standards. * Manage reservations and seating flow to optimize the guest experience. * Collaborate with the Executive Chef and BOH leadership to ensure cohesive service. * Monitor and maintain compliance with health, safety, and sanitation regulations. ADMINISTRATIVE & FINANCIAL DUTIES * Assist with budget management and cost control initiatives. * Manage inventory of FOH supplies, linens, uniforms, and service equipment. * Support the development and execution of special events, private dining, and wine or tasting programs. * Prepare reports on service performance, staffing, and guest satisfaction. ---------------------------------------- QUALIFICATIONS * 2-4 years of FOH experience in upscale or fine dining environments; 1–2 years in a supervisory or management role preferred. * Strong leadership skills with the ability to motivate and inspire a diverse service team. * Exceptional communication and interpersonal abilities. * Deep understanding of fine dining service standards, wine knowledge, and culinary terminology. * Ability to remain calm and professional in a fast-paced, high-pressure environment. * Proficiency with reservation systems and basic POS software. * Flexible availability, including nights, weekends, and holidays. ---------------------------------------- CORE COMPETENCIES * Commitment to Hospitality * Professionalism & Poise * Team Leadership * Problem-Solving * Attention to Detail * Guest-Centric Mindset

Responsibilities

The Front of House Manager is responsible for leading all guest-facing operations to ensure an exceptional fine dining experience, which includes overseeing the service team, managing dining room ambiance, and resolving guest concerns professionally. This role also involves staff leadership through recruiting, training, and scheduling, while collaborating with the culinary team for seamless service delivery.