Front of House Manager

at  Birminghams Vodka Ale House

Position Overview: We are seeking a skilled and experienced Manager to oversee the daily operations of our vibrant pub. As the FOH Manager, you will be responsible for managing a team of 4-15 employees, ensuring exceptional customer service, and maintaining a dynamic and efficient bar environment. The ideal candidate will have a passion for hospitality, a strong leadership presence, and a commitment to upholding the highest standards of quality and cleanliness.

QUALIFICATIONS:

• Proven experience as a FOH Manager or similar role in the hospitality industry.
• Excellent leadership, interpersonal, and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and handle challenging situations with a calm demeanor.
• Knowledge of beverage trends, mixology techniques, and industry best practices.
• Certification in safe food handling and responsible alcohol service preferred.
  If you have a passion for hospitality and leadership, and you’re ready to take on the challenge of managing a dynamic team in a bustling pub environment, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!
  Job Type: Full-time
  Pay: $17.00-$19.00 per hour

Additional pay:

• Tips

Schedule:

• Day shift
• Evening shift

Work Location: In perso

• Team Management: Lead and supervise a diverse team of bartenders, servers, and support staff. Provide guidance, training, and support to ensure team cohesion and performance excellence.
• Operational Oversight: Ensure compliance with health and safety regulations and maintain cleanliness standards.
• Customer Service Excellence: Foster a customer-focused environment where exceptional service is a top priority. Handle customer inquiries, comments, and complaints in a professional and efficient manner.
• Quality Control: Maintain high standards of beverage quality, presentation, and service. Conduct regular inspections and quality assessments to uphold consistency.
• Conflict Resolution: Address and resolve conflicts or concerns among staff members or customers promptly and professionally. Foster a positive and inclusive work environment.
• Regulatory Compliance: Ensure adherence to all relevant laws, regulations, and licensing requirements. Stay informed about industry trends and best practices.