FRONT OF HOUSE MANAGER – LUXURY CARE HOME

Harbour Manor Care Home, Felixstowe (IP11)
Salary: £29,870 per year
Monday – Friday, 09:00 – 17:00
Full-time | Permanent
Danforth Care Homes is delighted to have an excellent opportunity at our luxury care home in Felixstowe, Harbour Manor. We are now looking for a Front of House Manager to be the welcoming face of our home — someone who combines excellent administrative and interpersonal skills with a warm, compassionate presence.
This is more than just a job — it’s a rewarding opportunity to shape and grow a truly exceptional care environment alongside a dedicated team.

ABOUT THE ROLE

Working closely with the General Manager, you’ll be responsible for ensuring every resident, visitor and team member receives a first-class welcome and experience. Your role will combine professional front-of-house duties with vital administrative and operational support, helping the home thrive from day one.

KEY RESPONSIBILITIES:

• Manage all enquiries and tours, helping maximise occupancy and revenue
• Coordinate resident move-ins and move-outs with care and efficiency
• Support community engagement by planning home events
• Maintain and update occupancy and enquiry tracking systems (Coolcare)
• Oversee financial admin including petty cash and invoicing
• Handle recruitment admin including references and DBS checks
• Ensure bedrooms are always maintained to “show home” standard
• Provide training and support to staff for reception and customer service