DESCRIPTION

Do you enjoy working in a fast-paced environment, serving on a team committed to providing excellent customer service and being part of a family? This may be the opportunity you have been seeking! Research Row Chick-fil-A is hiring Managers for our front of house positions and Drive Thru at our store located in Rockville Research Row.

The Front-of-House Manager role is an ambassador, leader and critical component in ensuring that Chick-fil-A customers have an amazing experience. The ideal manager:

• Delivers legendary customer service to everyone by acting with a customer comes first attitude and engaging with each person. Discovers and responds to customer needs, acts with integrity, honesty and knowledge that promote the culture, values and mission of Chick-fil-A.
• Sets and leads by example in a positive team culture and environment.
• Maintains a calm demeanor during periods of high volume and sets a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Regularly communicate directly with Operations Directors and Owner-Operators regarding store operations, team management, and customer service.
• Help train and onboard new team members