ABOUT US:

Welcome to Chilley Farm Kitchen! We’re an established cafe and kitchen on Chilley Farm. Thanks to our onsite butcher and fishmonger, we offer a genuine farm-to-fork experience, with daily and seasonal specials that are always evolving. Spring and summer bring an extra buzz as we welcome campers to the farm, creating a lively and busy atmosphere. We enjoy a beautiful setting and a steady stream of daily dog walkers and cyclists eager to enjoy our delicious homemade treats and fantastic coffee.

ABOUT THE ROLE:

We’re looking for an experienced and proactive Front of House Manager to lead our service team at Chilley Farm Kitchen. You’ll be the linchpin between the kitchen and our customers, ensuring a seamless and exceptional dining experience. This is a hands-on leadership role where you’ll be responsible for all front-of-house operations, allowing our chef to focus on culinary excellence.
You’ll manage daily service, oversee the team of kitchen runners, and ensure our dining areas are consistently welcoming and clean. Your core focus will be on staff management, operational efficiency, taking orders and engaging with customers, and maintaining our high standards of customer service. You’ll handle everything from rota scheduling and training to resolving customer issues and driving team performance.

KEY RESPONSIBILITIES:

• Lead and manage the front-of-house team, including kitchen runners, ensuring they are well-trained, motivated, and performing their duties efficiently.
• Create and manage staff rotas to ensure appropriate coverage for all shifts, managing staff holiday and sickness.
• Oversee all front-of-house operations, including taking orders, table management, and ensuring timely food service.
• Act as the main point of contact for all customer enquiries and feedback, resolving any issues promptly and professionally to ensure a positive experience.
• Maintain and uphold high standards of cleanliness and organisation throughout the dining areas and service stations.
• Assist with general farm shop and café operations, including supporting events and ensuring smooth communication between the front of house and kitchen teams.
• Manage daily cash ups and end-of-day procedures.