ABOUT US:

At Chocho All You Can Eat Hot Pot Restaurant, we pride ourselves on offering a dynamic dining experience with an extensive selection of fresh and flavorful dishes. As one of Burnaby’s favorite dining destinations, we are looking for a skilled and enthusiastic Duty Manager to lead our team and deliver outstanding service to our guests.

REQUIREMENTS:

• Proven experience in a managerial or supervisory role in the restaurant industry.
• Strong problem-solving and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced, high-pressure environment.
• Familiarity with all-you-can-eat dining concepts is an asset.
• Flexible availability, including evenings, weekends, and holidays.
• Proficiency in English; additional languages are a bonus.

• Oversee daily operations to ensure exceptional service and smooth workflows.
• Supervise, train, and mentor front-of-house staff.
• Address and resolve guest inquiries and complaints in a professional manner.
• Ensure health, safety, and cleanliness standards are consistently maintained.
• Manage inventory, monitor stock levels, and coordinate with suppliers as needed.
• Manage staff schedules to optimize labor costs and coverage.
• Collaborate with the management team to implement promotions and improve processes.
• Provide hands-on leadership during peak hours to ensure customer satisfaction.