Job Title: Front of House Manager
Position: Full-time, Permanent
Location: Clybaun Hotel, Clybaun Road, Knocknacarra, Galway
Salary: 35,000 per annum
We are seeking an experienced Front of House Manager to join our team. As the Front of House Manager, you will be responsible for leading and supporting a dedicated team to ensure exceptional guest experiences. Your role will be pivotal in setting the standard for service and operational efficiency, providing a warm, welcoming environment to every guest.

Key Responsibilities:

• Team Leadership & Development: Lead, mentor, and support the Front of House team to deliver high-quality guest service. Provide training on standard operating procedures (SOPs) and ensure that the team is aligned with the hotel’s service standards.
• Guest Experience Management: Oversee smooth check-in and check-out procedures, ensuring every guest is welcomed efficiently and courteously. Address guest concerns or requests in a timely and effective manner.
• Reservation Management: Efficiently handle reservation calls, ensuring that all guest needs are met with the highest level of care.
• Collaboration & Communication: Participate actively in Head of Department meetings. Ensure the communication of key guest information and operational updates across departments.
• Room Allocations: Oversee room allocations and work closely with the Accommodation team to ensure timely room availability, prioritising guest preferences and ensuring room readiness.
• Promotion & Guest Engagement: Actively promote hotel services and amenities to guests, enhancing their stay and driving revenue across hotel outlets.
• Administrative Duties: Maintain accurate records and administrative processes within the Front of House department, ensuring compliance with hotel policies and procedures.

Key Requirements:

• Experience: Minimum of 4 years Front of House Experience
• Leadership & Innovation: A proactive approach to leadership, with a fresh perspective on continuous improvement and team support.
• Technical Expertise: Strong knowledge of Front Office systems, with experience in Hotsoft preferred.
• Interpersonal & Organisational Skills: Outstanding interpersonal skills, coupled with excellent organisational and multitasking abilities.
• Education: Degree in Hotel Management

Job Types: Full-time, Permanent
Pay: €35,000.00 per year
Work Location: In perso

• Team Leadership & Development: Lead, mentor, and support the Front of House team to deliver high-quality guest service. Provide training on standard operating procedures (SOPs) and ensure that the team is aligned with the hotel’s service standards.
• Guest Experience Management: Oversee smooth check-in and check-out procedures, ensuring every guest is welcomed efficiently and courteously. Address guest concerns or requests in a timely and effective manner.
• Reservation Management: Efficiently handle reservation calls, ensuring that all guest needs are met with the highest level of care.
• Collaboration & Communication: Participate actively in Head of Department meetings. Ensure the communication of key guest information and operational updates across departments.
• Room Allocations: Oversee room allocations and work closely with the Accommodation team to ensure timely room availability, prioritising guest preferences and ensuring room readiness.
• Promotion & Guest Engagement: Actively promote hotel services and amenities to guests, enhancing their stay and driving revenue across hotel outlets.
• Administrative Duties: Maintain accurate records and administrative processes within the Front of House department, ensuring compliance with hotel policies and procedures