Front of House Manager at Fairmont Carton House
Maynooth, County Kildare, Ireland -
Full Time


Start Date

Immediate

Expiry Date

15 Oct, 25

Salary

0.0

Posted On

16 Jul, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospitality

Description

A five-star career awaits at Carton House.
We invite you to begin your next career chapter at Carton House - a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.
Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.
We currently are recruiting a Front of House Manager to join our team at Carton House.

Responsibilities
  • Oversee all front desk operations including guest check-in and check-out, reservations, room assignments, and guest inquiries.
  • Lead, train, schedule, and supervise the front office team (including receptionists, concierge, bell staff, and night auditors).
  • Ensure the highest level of guest service is delivered consistently, handling VIPs and special requests professionally.
  • Manage the front office budget, monitor occupancy, revenue, and front office KPIs.
  • Address and resolve guest complaints and issues promptly and effectively.
  • Coordinate with Housekeeping and Maintenance to ensure rooms are ready and guest issues are resolved efficiently.
  • Ensure all front office procedures are in line with company policies and brand standards.
  • Maintain accurate records for billing, guest accounts, and reports for management review.
  • Ensure compliance with health, safety, and security regulations.
  • Foster a positive and motivated team environment to support staff development and high morale.
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