ARE YOU READY TO ENJOY YOUR CAREER AT HILTON?

For our new Puccini Hotel Milan, a Tapestry Collection By Hilton, opening in September 2025, we are looking for the best and most passionate Front of House Manager, a key role in coordinating our Front of House Team. You will be one of the key people ready to deliver the most memorable experiences to our Hilton Honors guests and staff.
We will grow your talent in an inclusive and stimulating environment, mindful of the importance of being recognised every day for your incredible contribution to being part of the successful world of Hilton!
You will be reporting to the General Manager
Interested? Apply now and get ready to “fill the earth with the light and warmth of hospitality.” We count on you and your fantastic approach, which is to lead by example!
Important:This position is open to all applicants who are already in possession of a valid Italian work permit. Please note that no housing or relocation costs are offered or covered for this position.

What will you be doing as Front of the House Manager:

• Ensuring a smooth running of all Front of House activities
• Monitor and plan staffing levels to meet business demands effectively.
• Conduct monthly communication meetings and produce minutes
• Manage staff performance in compliance with company policies and procedures
• Supervise, coordinate and develop the Front of House team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
• Supporting the GM in running operations for our Puccini Hotel
• Assist with other departments, as necessary

WORK EXPERIENCE

• A minimum of 4 years experience as a Front Office Manager (or as Assistant Office Manager experience in a larger Hotel)
• Strong understanding of hotel operations, including guest check-in/check-out, room reservations, and managing guest inquiries.
• Familiarity with hotel management software (knowledge of Hilton ONQ and ONQ R&I is an advantage) for reservations, billing, and guest management
• Strong organizational skills and the ability to multitask and prioritise tasks in a fast-paced environment.
• Ability to oversee housekeeping operations, ensuring that cleanliness and maintenance standards are met.
• Knowledge of Milan’s attractions, restaurants, and services to offer guests valuable recommendations.
• Experienced in creating and implementing operational procedures to enhance guest experiences and improve efficiency.
• Attention to detail and high standards for guest services, including room preparation, amenities, and special requests.
• Ability to manage reservations and room assignments, ensuring smooth guest arrivals and departures.
• Experience with handling financial transactions, including billing, invoicing, and cash management
• Demonstrated ability to build positive relationships with Team members, guests and suppliers
• Capable of proactively solving guest issues with patience and professionality
• Demonstrated knowledge of Italian health & safety legislation, fire regulations and hotel security rules
• Existing experience within the Hilton network is an advantage
• A passion for coaching and mentoring colleagues
• Proficient in written and spoken English language
• Native or near-native Italian speaker
• Proficient with computers and IT in general ( Microsoft package)

• Ensuring a smooth running of all Front of House activities
• Monitor and plan staffing levels to meet business demands effectively.
• Conduct monthly communication meetings and produce minutes
• Manage staff performance in compliance with company policies and procedures
• Supervise, coordinate and develop the Front of House team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
• Supporting the GM in running operations for our Puccini Hotel
• Assist with other departments, as necessar