Key responsibilities include:

• Leading and supporting the front office team during shifts
• Acting as Duty Manager and taking responsibility for the hotel operation when required
• Managing guest queries, complaints and escalations professionally
• Ensuring seamless check-in and check-out processes
• Coaching, motivating and developing team members
• Driving guest satisfaction and service standards
• Working closely with Housekeeping, Maintenance and Food & Beverage teams
• Monitoring health & safety compliance across the hotel
• Supporting upselling initiatives and revenue opportunities
• Maintaining accurate guest information and operational records
• Ensuring brand standards are consistently maintained
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