Key Responsibilities:

• Lead, coach and develop the Front of House team.
• Ensure the seamless day-to-day delivery of Front of House services.
• Maintain exceptional service standards across the workplace.
• Build and maintain strong relationships with clients and key stakeholders.
• Act as the main onsite liaison for Front of House operations.
• Support the Client Office Services Manager and provide cover when required.
• Drive continuous improvement and innovation within the service.
• Monitor team performance and accountability.
• Identify opportunities to enhance and grow service delivery.
• Complete monthly and quarterly reporting and administrative tasks.
• Ensure Health & Safety policies and procedures are adhered to.
• Maintain professional standards and represent the business to the highest level.

Key Responsibilities:

• Lead, coach and develop the Front of House team.
• Ensure the seamless day-to-day delivery of Front of House services.
• Maintain exceptional service standards across the workplace.
• Build and maintain strong relationships with clients and key stakeholders.
• Act as the main onsite liaison for Front of House operations.
• Support the Client Office Services Manager and provide cover when required.
• Drive continuous improvement and innovation within the service.
• Monitor team performance and accountability.
• Identify opportunities to enhance and grow service delivery.
• Complete monthly and quarterly reporting and administrative tasks.
• Ensure Health & Safety policies and procedures are adhered to.
• Maintain professional standards and represent the business to the highest level.