Front of House Manager at Ocean House Collection

Westerly, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Staff Management, Operational Excellence, Customer Engagement, Problem Solving, Attention to Detail, Communication, Training, Scheduling, Policy Development, Transportation Coordination, Quality Inspection, Emotional Intelligence, Sustainability Practices, Conflict Resolution, Hospitality Management

Industry

Hospitality

Description

Front of House Manager – Weekapaug Inn Exempt, Salaried – Fulltime A Collection Unlike Any Other The Ocean House Collection includes three luxury properties on the Rhode Island shoreline. Ocean House is the Collection’s Forbes Five-Star flagship, offering 49 guest rooms, 20 signature suites, and 13 private villa vacation homes. Amenities include a 12,000-square-foot Ocean & Harvest Spa, over 10,000 square feet of indoor and outdoor meeting space, and up to 8 unique dining venues in peak season. Weekapaug Inn delivers a relaxed but luxurious New England experience. With 29 guest rooms and 4 signature suites, the inn’s dining celebrates seasonal, locally sourced ingredients, enhanced by bespoke resort activities and naturalist-led excursions. Watch Hill Inn, founded in 1845, combines historical charm with cutting-edge technology across 21 suite-style accommodations. Guests enjoy access to the full range of amenities, dining, and experiences at both Ocean House and Weekapaug Inn. Scope of Position The Front of House Manager at Weekapaug Inn oversees all Front Office and Guest Services operations at the Inn, ensuring the consistent delivery of exceptional guest experiences in alignment with Forbes Five-Star, Relais & Châteaux, and AAA Five-Diamond standards. In addition to managing the Guest Relations and Bell & Valet staff, the position interacts personally with guests, members, vendors, community partners and various stakeholders across the Collection to ensure operational excellence. Reports to: General Manager of the Weekapaug Inn Essential Functions * Ensure all guests enjoy a pleasant, comfortable, and memorable experience at the Inn. * Plan, direct, and coordinate daily Front Office and Bell/Valet operations to ensure efficiency, profitability, and guest expectations are consistently exceeded. * Interview, hire, train, schedule and manage staff while effectively prioritizing work assignments. * Develop, implement, and enforce operating policies and procedures to uphold established service standards. * Coordinate guest transportation around the resort to ensure seamless service and guest satisfaction. * Ensure the Guest Services and Front Desk departments consistently achieve passing scores on Relais & Châteaux, Forbes Five-Star, and AAA Five-Diamond audits. * Maintain service excellence scores at or above leadership-defined standards. * Ensure daily reports are completed accurately, with pertinent information properly documented and communicated to the General Manager and appropriate departments. * Personally welcome and engage guests, members, investors and property owners to enhance personalized service. * Represent the Company positively with professionalism, respect and integrity. * Maintain confidentiality of guest/employee information and pertinent company data * Inspect guest rooms within assigned areas to ensure quality and readiness. * Address all guest concerns timely and effectively Additional Responsibilities * In the absence of the General Manager, handle all emergencies according to company protocol and ensure the General Manager is well informed immediately. * Work closely with conference services and banquets to ensure all group functions at the Inn run smoothly. * Follow sustainability guidelines and practices as highlighted in the Company’s sustainability programs. * Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate within the role. Required Job Knowledge, Skills, Experience * Bachelor’s degree in hotel management, business administration, or equivalent experience. * 2 – 5 years of management experience in the luxury hospitality industry; five-star experience preferred. * Strong knowledge of business and office management principles and procedures. * Proficient in spoken and written English. * Ability to perform job functions with accuracy, attention to detail, and efficiency under pressure, including tense or confrontational situations. * Demonstrated ability to supervise, train, monitor, and motivate staff to achieve high performance. * Strong emotional intelligence with the ability to interpret verbal communication, recognize concerns or issues, and communicate clearly to identify and address potential problems early. * Availability to work mornings, evenings, weekends, holidays, and throughout the summer season. Physical Requirements * Prolong periods of sitting at a desk and working on a computer * Must be able to stand and walk for extended periods * Ability to lift or move up to 25 pounds at times * Comfortable in a variety of environments, including kitchens, dining rooms, and outdoor venues. I certify that I have read and understood the job description, including the physical requirements, and confirm that I am physically able to perform the essential duties as outlined. I acknowledge that this job description is not exhaustive and may be amended at any time with or without notice.

Responsibilities

The Front of House Manager oversees all Front Office and Guest Services operations, ensuring exceptional guest experiences. This includes managing staff, coordinating daily operations, and maintaining service excellence standards.