—Exciting Hospitality Leadership Opportunities – Phillip Island—
Create Catering is restructuring and introducing three brand-new management positions at our flagship venue, the world-famous Penguin Parade Visitors Centre. This is your chance to take the lead in one of Victoria’s most iconic tourism destinations!

We are seeking passionate, hands-on leaders to join our team in the following full-time roles:

• Café Manager
• Bar & FOH Manager
• Functions & Events Manager

Each role will play a key part in delivering outstanding guest experiences, driving operational excellence, and leading high-performing teams.
About the Roles

As a member of our management team, you will:

• Lead and mentor your team to deliver exceptional service in a fast-paced, high-volume environment.
• Oversee daily operations, ensuring smooth service delivery, compliance, and safety.
• Drive customer satisfaction by monitoring guest feedback and implementing improvements.
• Manage rosters, labour costs, and operational KPIs.
• Collaborate with cross-functional teams to deliver seamless guest experiences.
• Be a role model for excellence, problem-solving, and hands-on leadership.

What We’re Looking For

We’re looking for experienced hospitality leaders who are:

• Proven in leading teams in a hospitality, events, or tourism environment.
• Confident decision-makers with strong communication and problem-solving skills.
• Passionate about creating memorable guest experiences.
• Organised, resilient, and adaptable in high-pressure situations.

REQUIREMENTS:

• Leadership or supervisory experience in hospitality (essential)
• A valid RSA (or willingness to obtain)
• A valid Working With Children Check (or willingness to obtain)
• Food Safety & WHS knowledge highly regarded

Why Join Us?

• Work at one of Australia’s most visited wildlife attractions, home to the Little Penguins.
• Be part of an ambitious, supportive hospitality team within Create Catering.
• Enjoy a competitive salary package ($65k–$75k + super, depending on experience).
• Take ownership of a newly created role with the opportunity to make your mark.

Excited!?
Join us in shaping unforgettable experiences at the Penguin Parade – where hospitality meets world-class wildlife!
Only those with work rights in Australia need apply, as sponsorship is not available for this role.
Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year

Benefits:

• Employee discount
• Free food

Ability to commute/relocate:

• Cowes VIC 3922: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you available to work school holidays?

Experience:

• Leadership: 1 year (Preferred)

Work Location: In perso

• Café Manager
• Bar & FOH Manager
• Functions & Events Manage