Where tree-to-cup hospitality meets world-class coffee.
At Qima Café, we bring one of the world’s most extraordinary coffee journeys directly to London. Part of Qima Coffee – recognised globally for our pioneering sourcing, genetics research, and farmer-first approach – Qima Café is a space where storytelling, craft, and hospitality meet in every cup and plated dessert.
We’re looking for an experienced and inspiring Guest Experience Lead to join our team. This is a leadership role at the heart of the café, where you’ll take ownership of the front-of-house experience and ensure every guest leaves with a memorable story to share. From driving sales of high-margin items to coaching the team in real time, you’ll play a central role in shaping how Qima Café delivers hospitality as we expand our flagship site and launch new concepts.
What you’ll do
- Lead the FOH team on the floor, ensuring warm, attentive, and efficient service throughout every shift.
- Drive sales by championing upselling of brunch, plated desserts, and retail items.
- Conduct daily service briefings, keeping the team aligned on promotions, seasonal launches, and daily priorities.
- Train and mentor staff in upselling, guest etiquette, and complaint handling.
- Collaborate with barista and kitchen teams to introduce new menu items and retail products, creating guest-facing talking points and upsell scripts.
- Act as first responder to guest complaints, ensuring quick and thoughtful recovery.
- Oversee FOH stock, consumables, and daily readiness.
What we’re looking for
- Proven leadership experience in hospitality, ideally in specialty coffee or premium casual dining.
- A natural host with strong communication skills and a guest-first mindset.
- Ability to coach and motivate a team in a fast-paced environment.
- Commercial awareness with a track record of boosting sales and ATV.
- Passion for hospitality that balances warmth, craft, and efficiency.
- Ambition to grow into higher operational leadership roles as Qima Café scales.
What we offer
Competitive pay with performance-based incentives (through our tronc system and team bonuses).
A leadership role with clear progression opportunities across the Origins 1450 ecosystem (spanning coffee sourcing, roasting, advisory, and impact).
Hands-on training in coffee, hospitality, and sales excellence.
Opportunities to contribute to retail launches, seasonal menus, and guest experience projects.
Staff discounts across the group.
A chance to be part of a mission-driven company that values craft, impact, and storytelling.
Location: Covent Garden & Warren Street, London
Hours: Full-time
Job Type: Full-time
Pay: £16.00-£17.00 per hour
Expected hours: 40 per week

Benefits:

• Company events
• Employee discount
• Employee mentoring programme
• Profit sharing
• Referral programme
• Store discount
• UK visa sponsorship

Application question(s):

• Are you available to work weekends and evenings?

Work authorisation:

• United Kingdom (required)

Work Location: In perso

Please refer the Job description for details