FRONT OF HOUSE MANAGER - SOHO FARMHOUSE

We are seeking an excellent and outgoing Front of House Manager to join our Oxfordshire team.
Our Front of House reception team team consists of 40+ Receptionists across a site of 100 acres. This role requires someone who is flexible to work weekends and evenings, seven days a week.

• Being an ambassador for the Hotel and role model representing the Soho House ethos at all times by ensuring they are executed and maintained.
• Anticipate guest needs to enhance quality service in order to improve member and guest satisfaction
• Ensure that all guests experience is priority at all times following the SH ethos – 92%+ at all mystery guest reports and 9+/10 on members feedback post-stay.
• To be commercially aware and to monitor the site’s performance. Achieve budgeted occupancy %, ADR and therefore Total Revenue for the site.
• Maintain a motivated and high performing team, so that all staff can continually provide service excellence to all guests and members.
• Work with local People teams and the Diversity & Inclusion team to ensure the site is delivering and maintaining the Soho House Pledge