WHO WE ARE:

Founded in 2015 with a vision for excellence, St James Facilities Services Ltd is a proud women-led company dedicated to delivering outstanding front-of-house and facilities management solutions. We are passionate about creating seamless and welcoming workplace environments, driven by professionalism, exceptional customer service, and operational efficiency. As part of our team, you’ll be valued, supported, and given the opportunity to grow in a dynamic and inclusive company that puts people first. If you’re looking for your next challenge and want to be part of something special, we’d love to hear from you!

KNOWLEDGE

❖ Previous experience in managing and leading a team
❖ Proven working knowledge of customer service experience
❖ Previous experience is essential in a similar corporate background
❖ Excellent command of the English language, both verbal and written
❖ Working knowledge of IT with experience of using Microsoft Office

SKILLS:

❖ Management skills as well as a collaborative approach
❖ Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands
❖ Excellent customer service skills
❖ Strong efficiency and motivation
❖ Excellent organisational skills
❖ Excellent punctuality
❖ Outgoing and “can do “attitude
❖ Innovation and creativity
❖ Tact and diplomacy
❖ Proactive and helpful
If you’re passionate about delivering exceptional experiences and ready to take the next step in your career, apply today and become part of St James Facilities— where excellence meets opportunity!
Job Type: Full-time
Pay: £44,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• Private medical insurance
• Store discount

Schedule:

• Day shift
• Monday to Friday
• No weekends

Application question(s):

• Do you have experience in working as Front of House Manager in corporate environment?

Work Location: In person
Reference ID: Front Of House Manage

YOUR ROLE AS FOH MANAGER

The FOH Manager will be permanently based on the reception desk(s) covering the front of house function. In addition, the FOH Manager maybe responsible for additional reception desks/concierge services within the client Building/Estate.
As FOH Manager you represent St James and St James’ clients. You will have ownership and accountability for the reception area and its environment. You will be responsible for managing, leading and developing your team.

DUTIES AND RESPONSIBILITIES

The below listed task/responsibilities are not exhaustive:
❖ To take full ownership of the reception and all associated areas, including any additional reception/concierge areas associated with the Building/Estate
❖ Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building/Estate
❖ To collate and deliver accurate reports on all aspects of information as requested from the client and senior management
❖ Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services
❖ Produce, manage and operate the reception rota, checking future planned absences and liaising with management for cover as and when required
❖ Manage and promote the implementation for any change, upgrade or advancement in software systems
❖ Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
❖ Ensuring that the team are correctly attired and project a professional image at all times.
❖ Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
❖ Attend and take minutes at management meetings when required
❖ To be involved in and participate in interviewing potential team members for the building/estate
❖ Being responsible for the process of meeting and greeting of all guests and visitors to the building and ensure you and your team provide them with exceptional service
❖ To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner
❖ To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
❖ Manage difficult calls and/or distressed callers’ in a calm and professional manner
❖ Where appropriate, reporting of accidents or incidents
❖ Administrative duties including word processing, photocopying, ordering stationary, post, couriers and facilities management tasks as required
❖ To lead, manage and develop the FOH team
❖ Be the point of escalation for the team and where appropriate escalate to BM or line manager when appropriate
❖ To conduct annual appraisals and any performance management requirements for the FOH team ❖ To identify any training needs and assist in their skills and development of the FOH team
❖ To maintain good working relationships with colleagues
❖ Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues
❖ Ensure compliance with all current statutory legislation in respect of health and safety and the environment
❖ Any other duties as deemed necessary to support the client, customer, colleagues and St James