Job Ref: STR2004
Branch: Strand Palace Hotel
Location: Strand, London (Central)
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 39
Posted date: 24/06/2025
Closing date: 26/07/2025

FRONT OF HOUSE MANAGER

Develop your career at Strand Palace - Great Place to Work 2024
Join our team at Strand Palace, located in the heart of central London. We are looking for an experienced Front of House Manager to lead our Front Office, Night team, and Guest Service functions to create a seamless experience for all our guests.

• Set, monitor, and review standards of operation and service in line with hotel strategy, values, and industry trends.
• Manage the budget and KPIs for the department including generating revenue and controlling costs.
• Lead and motivate the team to interact frequently and daily with our guests to seek feedback and build positive guest relations and loyalty.
• Manage skills gaps and vacancy by developing the team and effective recruitment.
• Be familiar with all operational standards and be available to cover roles during busy periods, including periodic night shifts.
• Lead the stabilisation and expansion of the Guest Services functions to maintain strong guest satisfaction