FRONT OF HOUSE MANAGER

We are Sushi Wawa! Perth busiest and most loved Japanese style conveyer belt restaurant. Renowned for our amazingly fresh sushi, a wide selection of Japanese street food, traditional curries, ultra-fresh sashimi, and an energetic lineup of Japanese cocktails and tap beers, we create a vibrant, fast-paced atmosphere—all centred around our fully open kitchen.

ABOUT THE ROLE:

First and foremost, you are a great leader & charismatic people person. You can inspire your teams and have compassion for them and customers alike. You’re known for your abilities to plan, organise and multi-task and stay calm and confident under pressure.
You’ll be supporting the Venue Manager in ensuring the smooth flow of operations. Leading by example, you’ll be a hands-on manager, ensuring attention to detail is evident throughout the venue, from operational processes, atmosphere, guest service, through to our food and beverage offering.
You are passionate about hospitality and want to join a company that takes your career as seriously as you do.

WHAT YOU WILL DO:

• Leading and supervising our FOH team so they know our values and standards.
• Create a working environment that attracts talented staff, then develop & retain the staff to ensure a successful team.
• You will recruit and train staff. Your positive attitude towards training will create a team that understands the importance of great customer service.
• Ensure all staff are aware of and follow our policies and processes.
• Rostering to meet KPI’s.
• Dealing with customer feedback in a professional manner
• Suggest ways to improve efficiency in our operations.
• Follow daily/shift procedures and ensure restaurant environment remains clean and to standard.
• Stock ordering, receiving & rotation.
• Train your senior staff how to adapt to slow & busy periods, using their initiative to delegate tasks during these times.
• You will deal directly with the Venue Manager, Head Chef & Owner, contributing towards the growth of the business through your suggestions.
• Monitor standards of food being served to customers & report to kitchen if not to standard.
• Respond to customers on email & social media