ABOUT THE LIVING ROOM CINEMA

Created by the team behind the highly successful and respected Living Room Cinema in Liphook, your local cinema is a welcoming home from home at the heart of the community; a local cinema like you’ve never experienced before. We care about our surroundings, our environment, our experience, and our people, but most of all we care about our guests.

ABOUT THE ROLE

Job Title: Front of House Manager
Contract Type: Full Time 40 hrs per week
Reporting to: General Manager
Salary: £24k - £27k per annum
Purpose of the role – To support the General Manager in the smooth operational running of The Living Room Cinema Chipping Norton.

KEY TASKS:

· To ensure the smooth day-to-day running of the cinema ensuring that the Front of House team always deliver exceptional customer service.
· Be a key holder for the venue: opening and closing over a variety of shift patterns over the week and ensuring that correct financial and security procedures are adhered to.
· Provide a welcoming environment and always look for opportunities to improve the customer experience.
· To be aware of maximising retail profitability by maintaining excellent product knowledge of our food and beverage proposition and consistently always look for opportunities to upsell.
· To be fully knowledgeable in our film programme and able to confidently converse with customers to recommend films for them.
· Actively discuss and maximise sales of our 3-tiered membership programme with a full understanding of the benefits of each tier.
· Lead and motivate the team and give feedback to develop individual staff members.
· To ensure that all Health & Safety protocols are being adhered to.
· To be knowledgeable in the operating system of the fire panel and the evacuation procedure. Along with the General Manager conduct fire alarm testing and evacuation drills.
· Create a positive and inclusive working environment where staff members gel as a team at all times and take pride in what they do.
· Point of contact for all customer queries.
· Responsible for the on-duty team and their welfare.
· To brief team members on the day/night ahead, expected numbers, any special events, potential problems.
· To ingest films into the digital projector and build digital playlists for DCP screenings and have a full knowledge of all technical aspects of the auditorium. (Training will be given for this and correct storage for the films).
· To promptly start the films in both screens making sure all audience members are aware the film is starting and welcoming them into the auditoriums.
· Ensure the smooth running of all private hires and events, making sure the clients needs are met and creating a welcoming host venue for them.
· To sell and serve drinks and food in the cinema Café/Bar when needed on busy times. Coffee Barista training will be offered.
· To be knowledgeable of our local and nationwide suppliers for our Café/Bar and maintain good relationships with them all.
· Along with the GM ensure stock management policies are adhered to and take deliveries of stock.
· To remain vigilant around the cinema and ensure safety and security throughout the working day.
· To maintain cinema cleanliness and safety through operational vigilance.
· To be familiar with the general area and businesses of Chipping Norton and maintain good relationships with our neighbours.
· To be an ambassador for The Living Room Cinema Chipping Norton.
· To undertake any other duties that may reasonably be required by the General Manager.