Front of House Manager - The Palace Theatre at Concorde Entertainment Group

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Inventory Control, Guest Services, Budgeting, Employee Training, Cash Handling, POS Systems, Performance Management, Conflict Resolution, Leadership, Microsoft Office Suite, Staff Delegation, Sales Forecasting, HR Policy Execution, Culinary Program Execution, Budget Analysis

Industry

Hospitality

Description

ABOUT THE POSITION A manager contributes to all front of house operations and is responsible for several functions including but not limited to scheduling, inventory control, coordination of sales, guest services, budgeting, and employee training. Must have a constant presence in the restaurant and ensure the company image is always positively supported through remarkable client experiences with consistently high levels of service. WHO WE ARE Concorde Group entered Calgary's hospitality scene in 1987 with the opening of Republik, a college bar dedicated to alternative music fans and 34 years later has grown to become one of Canada's largest and most diverse hospitality companies. Now with 20+ establishments under its banner, each with its own unique vision, Concorde Group remains focused on bringing exceptional dining and entertainment experiences to Calgary. Whether you're looking for a seat on a patio, a gourmet meal, a counter-served burger and shake or a night out on the town, Concorde Group is always at the heart of fun offering something for all Calgarians. WHAT YOU'LL GET * Competitive annual salary * Gratuities * Paid leave for sick and bereavement * Duty meals. * Comprehensive extended health and insurance benefits package * 2 weeks’ vacation to start. * Cell phone allowance * 25% Company-wide food & beverage discount WHAT YOU'LL DO * Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently. * Effectively manage consistent cooperation and communication between the front and back of house staff. * Understand and execute operations of a bustling business using all current HR policies, operations procedures, standards, specifications, guidelines, and training programs. * Understand products and services, develop new prospects for opportunity, and understand guest needs clearly. * Forecast sales to formulate goals and assist employees to meet goals. * Manage personal promo budget and report any overages to General Manager. * Manage cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. * Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service. * Delegate appropriate tasks and manage staff workloads. * Provide instruction for staff members and coach employees to improve learning and enhance performance. * Evaluate current practices and processes, immediately recognize potential areas of conflict, and initiate ways to improve current business methods, quality of products and guest service. * Occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, walking, and handling of materials. * Use logic and reason to identify solutions and alternatives for a successful outcome in many situations including cost/benefit analysis, sales and product quality, and conflict resolution. * Work overtime when needed and assist the workload of other. * Execute any other tasks required. WHAT YOU HAVE * Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 3 years preferred). * Advanced knowledge of industry best practices, guest services and food and beverage. * Strong English communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers. * Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system. * Demonstrated ability to consistently meet or exceed sales objectives and substantial knowledge and experience with executing a culinary program. * Practiced leadership skills in a hospitality environment and demonstrated ability to manage and train a team while positively influencing employee behavior and development. * Ability to maintain professionalism, control, and composure in difficult and stressful situations. * Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives. * Working knowledge of applicable employment related legislation. * Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations. * Strong team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives. * Comfortable using Microsoft Office Suite. * Possess high professional ethics and avoid extreme familiarity or conflicts with other. * Must be over 18 as alcohol service and open scheduling availability is a requirement.

Responsibilities

Oversee all front of house operations, including scheduling, inventory, and guest services, to ensure high-quality client experiences. Manage staff training, performance, and communication between front and back of house teams while adhering to company standards.