Job Title: Front of House Operations Manager
Department: Operations
Reports To: Director of Operations
Location: Multi-site, with initial focus on Fred’s Kits

POSITION SUMMARY

The Front of House (FOH) Operations Manager plays a key leadership role at Freds Hospitality, supporting General Managers across locations to drive growth, profitability, and guest satisfaction. This position is hands-on and strategic, with a particular focus on scaling FOH excellence, building team culture, and ensuring successful new restaurant launches—starting with Fred’s Kits.

GUEST EXPERIENCE & BRAND CONSISTENCY

• Uphold Freds’ core hospitality values across all FOH interactions
• Champion initiatives to enhance guest loyalty, service recovery, and local community reputation
• Regularly audit and refine guest touchpoints from arrival to departure

QUALIFICATIONS

• 3–5 years in a senior FOH or multi-unit leadership role within hospitality
• Demonstrated experience in team development, new store openings, and systems scaling
• Strong business acumen and understanding of FOH financial levers
• Excellent communication, coaching, and change management skills
• Ability to thrive in a dynamic, hands-on, and people-driven environment
  Job Type: Full-time
  Pay: $85,000.00-$90,000.00 per year

Benefits:

• Casual dress
• Dental care
• Discounted or free food
• Extended health care

Language:

• English (preferred)

Work Location: In perso