Department: Operations Team (SARA)
Tenure: Temporary (Fixed Purpose Contract)
Location: SARA Office, 123 St Stephens Green
Reporting to: Senior Operations Team Lead
RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”.
For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud that RCSI ranks fifth in the world for “Good Health and Well- being” in the Times Higher Education #SDG #SDG Impact Rankings 2024. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose.
Innovating for a Healthier Future 2023-2027 is RCSI’s new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals – with a particular focus on Goal 3, which targets good health and well-being. More details about RCSI can be found at www.rcsi.ie ; in particular.
RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”. We seek candidates whose experience to date has prepared them to contribute to our commitment to the “Race Equality Action Plan 2025-2029” at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent.

KNOWLEDGE & EXPERIENCE (ESSENTIAL):

• Excellent IT skills including proficiency with Microsoft Office, including Excel
• Excellent relationship building and interpersonal skills.
• Strong communication and presentation skills.
• Excellent organisational skills with a high level of accuracy and attention to detail.
• High degree of independence, flexibility, initiative, and commitment
• Proven record of accomplishment of managing tasks and time.
• Adapt positively to change and respond effectively to changing needs and circumstances.
• Proven record of accomplishment of solving every-day academic and student issues by quickly identifying possible corrective measures and recommending or selecting the best solution.
• Flexibility to work irregular hours on occasion as required.

ABOUT TEAM AND ROLE

This is an excellent opportunity for an ambitious individual to join an evolving and expanding team in a fast-paced, dynamic organisation. The successful candidate will work within the Operations function of RCSI, providing staff & student facing customer support to undergraduate programmes.
As Front of House Operations support, your principal focus will be to support the customer service delivery of the Clinical Operations team for the School of Medicine (Pre-Clinical Years).
The post would suit an enthusiastic and self-motivated administrator who is experienced in operational delivery. The ability to work independently, managing a busy workload with competing priorities to tight deadlines is essential, as is attention to detail and accuracy. They must have a highly professional approach to work with a willingness to work as part of a team that offers support to colleagues across the institution and possess excellent organisational and communication skills.
To provide effective, efficient, and professional services it is expected that the successful candidate be flexible in terms of hours of work and will maintain confidentiality, diplomacy, and tact regarding internal and external relations.

KEY RESPONSIBILITIES

These are shared amongst a team of operations support coordinators. This role will be expected to provide operational and administrative cover, as appropriate, across the full span of undergraduate teaching, learning and clinical rotation activities.
The Operations team work hand-in-hand with the Examinations Team, on a daily basis, supporting the end-to-end academic journey of our students for each of the relative programmes.
A key part of this role, in conjunction with the Senior Operations Team Lead & Head of Operations, is to maintain a positive, strong working relationship with students, academic and hospital staff and the Academic Leadership Team, to deliver a seamless student journey.