Front of House Reception Team Member Part Time at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

13.69

Posted On

28 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Focused Personality, Interpersonal Skills, Problem Solving Abilities, Guest Satisfaction, High Quality Service, Engaging Service, Handling Guest Complaints, OPERA CLOUD System Experience

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description -Handle any guest complaints and/or remarks made at the front desk. -Contribute to guest satisfaction at all times by providing high quality services throughout their stay. -Ensure service standards are followed with friendly and engaging service You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. Qualifications Service focused personality is essential. Previous experience in a similar role is an asset. Prior experience working with OPERA CLOUD system. Strong interpersonal and problem solving abilities. Additional Information Benefits: Salary £13.69 per hour. Employee discounted rates in Accor Hotels worldwide. Excellent training and development opportunities within the hotel and throughout Accor worldwide. Complimentary meals on duty. Recommend a Friend bonus. Cycle to Work Scheme. Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis. Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time Compensation: GBP13 - GBP14 - hourly

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Responsibilities

Handle guest complaints and contribute to guest satisfaction by providing high-quality services. Ensure service standards are followed with friendly and engaging service.