SKILLS & REQUIREMENTS

• Previous reception or customer service experience (preferably in automotive or service-based environment)
• Strong communication and interpersonal skills
• Excellent organisational and multitasking ability
• Proficient with computers, email, and booking/record-keeping systems
• Professional, approachable, and customer-focused manner
• Ability to remain calm and efficient in a busy environment

ABOUT THE ROLE

We are looking for a friendly, organised, and professional Receptionist to be the first point of contact for our customers. This role is key to ensuring smooth day-to-day operations at our busy car service and repair centre. You will welcome customers, handle enquiries, manage bookings, and support the wider team with administrative and organisational tasks.

KEY RESPONSIBILITIES

• Greet and welcome customers on arrival, providing excellent customer service
• Manage incoming telephone calls and email enquiries
• Schedule and update service/repair bookings in our records system
• Maintain accurate and up-to-date customer records
• Keep the front-of-house area clean, tidy, and professional
• Assist with the organisation and coordination of daily workflow and job schedules
• Liaise with the management team to ensure smooth service delivery
• Support general administrative tasks as required