JOB TITLE - Front of House Receptionist
TEAM - Client Experience
LINE MANAGER - Head of Client Experience
KEY RELATIONSHIPS - Client Experience Coordinator, Customer Service, Facilities, HR, The Wing Boutique

KEY PURPOSE OF THE ROLE

The Front of House Receptionist is the face of Bremont, responsible for creating a welcoming experience for every visitor and employee. This is a high-profile and varied role where no two days are the same. It requires previous experience in a similar setting, strong multitasking ability, and the confidence to use initiative during busy periods, all while maintaining a positive environment and delivering first-class client service.

KEY RESPONSIBILITIES

• Oversee the opening and closing of the reception area at our Global HQ, The Wing
• Lead by example as a visible Brand Ambassador for all visitors and employees
• Greet visitors, manage bookings, and ensure a seamless onward experience
• Collaborate with other departments to deliver a smooth and professional service
• Continuously look for ways to enhance the client experience, sharing ideas with the Head of CE to develop this important business function
• Provide encouragement, coaching, and support to the wider reception team
• Manage inbound telephone calls and emails, ensuring accurate and timely responses
• Facilitate the booking of meeting rooms, ensuring robust processes are in place and all provisions are prepared in advance
• Set up The Mess for staff lunches and manage catering requirements for external guests
• Guide temporary and permanent receptionists, ensuring they understand their daily responsibilities and are inspired to deliver at the highest standard
• Carry out weekly alarm tests and fulfil Fire Marshal duties
• Support event preparation, including ordering supplies and catering; attend evening events when required (with time off in lieu provided)
• Manage administrative tasks including stationery and refreshment ordering, as well as overseeing internal post deliveries
• Undertake any other reasonable duties as required to support the smooth running of reception and the wider business